Apple HomePod 2 Stopped Working After Software Update

I purchased a second-generation Apple HomePod from Hepsiburada, sold directly by Hepsiburada. The package arrived within one day, and I set up the device the same day. Initially, it delivered a very good audio experience. Then, after following a software update prompt on my phone and completing the update, the device completely shut down and has not turned on again since.

After this, I contacted Apple through all available channels, and I was repeatedly told that I needed to return the product to Hepsiburada. However, I do not believe Hepsiburada is at fault here, as the issue is clearly related to the product itself and the software update. I then took the device to the Egemek Apple Authorized Service in Konak, Izmir, but even after one week, I have not been given any clear information about the status of the device.

I purchased the product about two weeks ago, was only able to use it for one day, and have now been waiting for a response from the service center for a week. During my conversations with Apple customer support, I was told that I must return the product to the seller and that they cannot provide a replacement. I absolutely do not accept a repair for a product that I bought brand new and was only able to use for one day. This approach has negatively surprised me in a way I did not expect from a brand like Apple.

My expectation is that, to resolve the inconvenience I have experienced, my device should be replaced with a brand-new unit rather than repaired. I request that Apple resolve this issue—caused by a failure following a software update on a brand-new product—through a replacement. I also want to clearly state that I do not accept being directed to handle this process through Hepsiburada and expect Apple to manage the replacement in a fair and ethical manner.