I made an in‑app purchase today in the Yalla Ludo game through the Apple App Store (Japan Store) for approximately 4,000 Japanese yen to buy coins and diamonds. The amount has been successfully charged to my account and appears in my purchase history, but the coins and diamonds have not been added to my game account. Right after noticing the problem, I reported the issue to support, but so far I have not received any response or solution from either Yalla Ludo or Apple. I have paid for a digital product that I have not received, and this is very disappointing. I kindly request that my missing coins and diamonds be added to my Yalla Ludo account as soon as possible, or that my payment of approximately 4,000 Japanese yen be fully refunded. I would like this issue to be resolved urgently.
I purchased a game from the App Store, but I was not satisfied with it and requested a refund. The refund was approved, but the money has not been returned to my account. On the invoice, it shows that I bought the game on September 28, and that the refund would be processed on September 29, but the ...
On September 17, 2024, I requested a refund for an App Store purchase, and it shows that the refund was processed. However, the money hasn’t been credited to my account. Since September 18, I’ve called customer service five times, but I can’t seem to get through. It feels like I’ve been blocked from...
Dear Apple Support Team, I am writing to request a refund for an unauthorized in-app purchase made through the Duolingo app on my iPhone 11. • Date of transaction: October 5, 2025 • Amount: ₺2,399 • Order number: MXKYYJB2HX This purchase was made without my knowledge or consent. As soon as I noticed...
I was attempting to begin the free trial of the Aloha app when I made the mistake of purchasing a subscription accidentally while I was downloading it from the App Store. I promptly submitted a request for a refund through support.apple.com, and although the request was granted, the amount that was ...
My disabled children have made multiple unauthorized purchases on the TikTok application, which has caused me significant difficulty. I was unaware of these charges until I discovered a four thousand Turkish Lira charge on my Apple Store account. I immediately informed the support team that my child...
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