I ordered a satellite receiver from Amazon on 4 December with delivery address Erenler, Sakarya, and the shipment was assigned to the courier company Kolay Gelsin with delivery number AC4307163. As of 18 December, my product has still not been delivered, and the problem has been ongoing since 11 December 2025, which is the last date I remember seeing any movement in the tracking information. Although Amazon has repeatedly apologized to me, neither they nor Kolay Gelsin’s customer service can clearly state where my package is. Moreover, the Kolay Gelsin tracking page does not show where the shipment is at any stage, so as a customer I cannot follow the delivery process in a transparent way. In 2025, in Turkey, it is unacceptable that a cargo company both fails to deliver the product and cannot even provide basic information about its location. Due to this experience and the time I have lost, I request that Amazon compensate me with a satisfactory shopping voucher and that Kolay Gelsin take responsibility for this delivery process, provide clear information about the shipment and prevent similar victimization from occurring again.
I placed my Amazon order on March 4, 2023, on Amazon Turkey, not abroad. The following day, Amazon announced on their website that my order had begun shipping and would be delivered on March 6, 2022. There was also a tracking number with the Kolaygelsin cargo company. When I entered the cargo tracki...
I placed an order on Amazon on 8 December with a promised delivery date of 17 December to Türkiye. Despite this clear delivery promise, my order has still not been delivered and the information shown to me about the delivery process has been wrong and misleading. I contacted Amazon customer service ...
I placed an order on October 26, and my product cleared customs on November 4. It was handed over to the courier company "Kolay Gelsin," but I never received any notification or update. Amazon.com.tr also shows no progress or delivery details for my order. I am extremely frustrated with the lack of...
As part of my Amazon Turkey Prime membership, I shop at the Fatih, Istanbul address with a one-day delivery guarantee for which I pay a monthly fee of ₺50. However, almost every order I place, especially the one dated September 15, 2025, with order number 408-2586997-6459509, is not fulfilled. My or...
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