Amazon Turkey ships with DHL, and DHL does not deliver to my address. I am an Amazon Prime member, and when I complained about this issue to Amazon customer service, the representative actually suggested canceling my Prime membership. Every time I place an order, Amazon insists on using DHL, and DHL refuses to deliver, instead sending me a text message telling me to pick up the package from their branch office.
As part of my Amazon Turkey Prime membership, I shop at the Fatih, Istanbul address with a one-day delivery guarantee for which I pay a monthly fee of ₺50. However, almost every order I place, especially the one dated September 15, 2025, with order number 408-2586997-6459509, is not fulfilled. My or...
I bought a Stanley thermos from Amazon Turkey, sold directly by Amazon Turkey, but it arrived defective. I promptly requested a replacement, and for a week now, I’ve been waiting for Kolay Gelsin Cargo Company to collect the defective item from my address, but my attempts to resolve the issue with t...
AGT, the cargo company used by Amazon Türkiye, failed to deliver my order. As an Amazon Prime member, I had to cancel the delivery date because I wouldn't be at home, and I rescheduled it for the next day through the courier company's website. However, shortly after I made the new appointment, I rec...
I have been an Amazon Türkiye member since 2019 and have placed nearly 1000 orders. For 2 months, he has been sending an e-mail under the name of Amazon Türkiye Account Specialist canceling my meaningless orders. As an account that has placed nearly 1000 orders in 5 years, 15/20 of them were returne...
As an Amazon Prime member, I frequently shop on Amazon. Unfortunately, there have been numerous issues with your operations in Türkiye recently. Customer service representatives assure us that they are addressing every problem, but no solutions are being provided. Many of the products we purchase ar...
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