In order to return a headset I bought from Amazon Turkey, I shipped the product on the 3rd of November, Amazon arrived in Turkey on the 6th, and it seems that my return was approved in the system on the 8th. However, despite this, I see that "a problem has occurred" and the refund amount is not reflected in my credit card account. My order number is 404-0735574-6563504. I've been waiting for a refund since 8. When I first met, I was told that I had to wait until the 20th, I waited, but I didn't get any results. When I met again on the 20th, it was stated that the issue would be forwarded to the finance team and that there would be a response within 48 hours, but there was no response. When I contacted again on the 22nd, I was told that the transaction would be completed by the end of the month, despite this, I did not receive an email, an SMS or a phone call and the refund still hasn't been transferred to my account. I request that the refund amount, which appears to be approved, be deposited to my credit card as soon as possible without requiring any additional action, and that I be informed in writing.
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
I placed an order from Amazon with the order number 407-3862959-4761951 and later returned the product. I sent the product back on 07/11/2025, but despite the time that has passed, the refund has not been credited to my account. Although I received an e-mail from Amazon stating that the refund was c...
I placed an order from Amazon Türkiye on 11.12.2025 for a product that was shown as in stock at the time of purchase. However, even after waiting for 7 days, the product was still not shipped, so I contacted customer service to ask about the delay. During this call, I was informed that the product w...
I returned an item I bought from Amazon.com.tr, and while the return was accepted, I haven't received my refund. Despite informing customer service fi...
On December 22, 2024, I purchased a product from Amazon Turkey for ₺509.02, including taxes (order no: 408-7745315-6836319). The product was shipped from abroad, arriving in the country within three days, but I canceled it the next day while it was still in transit, opting not to accept the package ...
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