The warranty period of the SteelSeries Aerox 3 Wireless gaming mouse that I ordered from Amazon Turkey on November 6, 2023 began on the date it was delivered to me and was stated as 2 years. Since the product could reach me no earlier than November 7, 2023, it was still under warranty on the date the malfunction occurred. However, during the time spent dealing with technical service and communicating with the seller, the warranty period expired. The mouse malfunctioned on November 6, 2025, and I contacted the technical service and opened a request. They returned the product to me, claiming that the request was created on November 7, 2025 and that the warranty had therefore expired. I explained the situation again, and while they acknowledged that the mouse was indeed defective, they said they could not replace it because they had no stock of this model and no equivalent product, and advised me to contact Amazon Turkey. When I contacted Amazon, they told me that the warranty had expired and they could not help in any way. However, I sent the product to technical service because it malfunctioned before the warranty period ended, and I opened my request on time. Even after explaining all of this to both technical service and Amazon, my issue was not resolved. I request that my mouse, which broke down before the warranty period ended, be replaced with a new one or refunded at its current price.
My SteelSeries Aerox 5 wireless mouse, which I bought from amazon.com.tr on 08.07.2022, broke down around July 2. I sent it to the company that undertook the warranty on 04.07.2024 and it arrived 1 day later. I received my product dated today, 10.07.2024. The defect in the product was accepted and s...
For the mouse I bought from Amazon.com.tr (via Amazon Us) on 27.04.2023, the right and left clicks stopped working. The product I bought has a 2-year Razer Warranty and I contacted Amazon to get the product under warranty. When I talked to Amazon, they told me that I should contact Providyo and that...
I purchased a SteelSeries headset from Amazon on October 30, 2023, and sent it for warranty on July 2, 2024, because it was broken. On July 3, 2024, they returned the headset with a document required for a refund. I contacted Amazon and informed them that I had sent the product and the document and ...
On May 4, 2022, I bought the product "Xiaomi Mi Smart Robot Vacuum Cleaner - Mop 2 Pro, Black, 2022 Model (Xiaomi Turkey Guaranteed)" from amazon.com.tr. My mother has used it without any problems since that day. In October 2023, the front motor of the Robot Vacuum Cleaner malfunctioned and when I i...
I purchased Baseus wireless earphones from Amazon.com.tr on September 7, 2022. I initiated a return process because I was not satisfied with the product's performance, but even after waiting for 4 months, they did not refund the product. I realized that it was not going to happen (meanwhile, the pri...
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