I purchased baby diapers from an Amazon seller, but the wrong size was delivered to me in Adana. I received the product on 28 November and noticed that the size was incorrect, so I immediately initiated a return. The returned product reached Amazon on 1 December. Despite the product being delivered back to Amazon 9 days ago, my refund has still not been processed.
When I contacted customer service, I was told that I needed to wait for the legal period of 14 days. However, since the mistake was made by the seller/Amazon by sending the wrong size diapers, I do not find it fair that my money is being held even though the product has already been returned. I request that my refund be processed urgently without waiting for the end of the 14-day period and that the refund amount be transferred to my payment method as soon as possible, as this delay is caused by the company’s mistake, not mine. In addition to the refund, I also request compensation for the inconvenience caused during this process.
I placed an order on Amazon on 8 December with a promised delivery date of 17 December to Türkiye. Despite this clear delivery promise, my order has still not been delivered and the information shown to me about the delivery process has been wrong and misleading. I contacted Amazon customer service ...
On December 13, 2024, I placed an order for a 10 kg Hills cat food from Amazon Turkey (www.amazon.com.tr). The order was scheduled for delivery by the courier on December 14, 2024, but was returned to Amazon the same day due to "damage during transportation." The order page on Amazon stated that a r...
I purchased a pack of baby diapers from Amazon with next-day delivery, but despite this promise, the item was not shipped for an entire week. During this delay, I repeatedly contacted customer service, yet I did not receive any positive or negative response to my requests. Based on a previous negati...
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