Duplicate Credit Card Charge On Amazon Order – Refund Required

On the night of November 11, during a purchase I made through Amazon Turkey, the same amount was charged twice to my Garanti Bankası Shop & Fly Gold credit card. At 00:08:38 and again at 00:15:37, a charge of ₺11,439.45 was made from my card. Despite this, Amazon stated that they only saw a single payment in their system and took no responsibility. For about 15 days, I called customer service many times. Each time, a complaint record was created, and I was told that the finance team was reviewing the situation, that they also saw two transactions on their side but one of them had not reflected, and that my refund would be issued within three business days. I was repeatedly asked to wait 3–5 days, yet no refund was ever made. In my latest call today, all previous statements were ignored, and I was suddenly told that Amazon only saw one payment, that I should contact the company Iyzico for the extra charge, and that the matter was not related to Amazon. So I am dealing with both an unauthorized double charge and contradictory, unhelpful information throughout the entire process. Although I experienced no issues with the product or delivery, I request the immediate refund of the wrongly charged ₺11,439.45 directly to me. Since the payment was taken through Amazon, I believe Amazon is responsible for resolving this issue and should follow up on the process on my behalf.