Amazon

On January 26, 2024, I purchased a Kärcher SC3 Deluxe steam cleaner from Amazon Turkey under order number 407-9889771-5809917. The product broke down within a few months and was sent to an authorized service center. The unit remained at the service center for approximately three months, and during t...

I have been an Amazon Prime member in Turkey for many years, paying my subscription fees regularly each month. The main reason I chose Prime membership is the fast and same-day delivery promise offered by Amazon. However, this promise has repeatedly not been fulfilled in my recent orders, which is e...

I purchased a WayPonDEV BY51 Mini PC on 06.04.2024 via Amazon.com.tr, from the seller Waypondev Tech. The product is registered under the Amazon order number 408-7608909-6681115, and I am using it at my address in Kavacık, Istanbul. After some time of normal use, the power adapter started to emit an...

For many years I have been shopping from Amazon.com.tr with confidence, but my last experience has caused serious disappointment. I especially preferred products with the statement “Provided by Amazon.com.tr”, assuming that Amazon’s assurance would be behind the process, but I have seen that this is...

On 25 December, I purchased a CMF Phone 1 from Amazon.com in Turkey. On the same day I received it, I decided to return the phone and requested a return through Amazon. However, my request was refused with the explanation that my claim was “inappropriate,” without any clear or detailed reason given....

I placed an order for an Anker Eufy S120 electronic product via Amazon Turkey on 24 August 2025 (Order No: 404-4622428-1749116). The product was not delivered within the promised timeframe, and my order was subsequently cancelled without any clear or satisfactory explanation. During and after the ca...

In order to purchase a chair I liked on Amazon.com.tr, I converted the miles I had accumulated in my Turkish Airlines Miles&Smiles account into an Amazon gift card as part of a Turkish Airlines promotion. I completed this conversion based on the information provided, which indicated that I would be ...

I placed an order on Amazon.com Turkey on 09.12.2025 for a Morakniv M-11892 Fishing Fillet blade, to be delivered to my address in Ankara, Turkey. The order number is 406-0048447-3001145. Despite the time that has passed, the product has not been delivered and I have not received any refund. Because...

On November 24, 2025 and December 24, 2025, my account was charged twice through Iyzico / Amazon Prime without my knowledge or consent, with each charge being $2, for a total of $4. I never started an Amazon Prime subscription, and I only became aware of these charges after seeing them on my account...

On December 21 at 10:22 PM, I noticed through my mobile banking app that an unauthorized charge of $22 was made by Amazon Prime on the card linked to my account at Ziraat Bankası Konya Ereğli branch, without my knowledge or approval. Even though I have never applied for, approved, or requested an Am...

I ordered an iPad Pro M4 11-inch 1 TB open-box product from Amazon Türkiye Depo on 18.12.2025, and the delivery was made on 20.12.2025. However, instead of the 1 TB device that I clearly paid for, I received an open-box iPad Pro M4 11-inch with only 256 GB capacity. My order number is 403-7801705-75...

I am writing regarding an undelivered parcel that was shipped with Imile and has still not reached me. The shipment is an order placed through Amazon, and the Imile tracking number is 6120725515679. For the last 5 days, there has been no tracking update at all, and the status has not changed, so I h...

I placed an order on Amazon on 8 December with a promised delivery date of 17 December to Türkiye. Despite this clear delivery promise, my order has still not been delivered and the information shown to me about the delivery process has been wrong and misleading. I contacted Amazon customer service ...

I placed an order from Amazon Türkiye on 11.12.2025 for a product that was shown as in stock at the time of purchase. However, even after waiting for 7 days, the product was still not shipped, so I contacted customer service to ask about the delay. During this call, I was informed that the product w...

On December 2, I purchased an MSI RTX 5070 Ti Shadow graphics card on Amazon, paying $1,594 by credit card. After completing the purchase, I realized that I had forgotten to select an installment payment option. Because of this, I decided to return the product so that I could reorder it using instal...

I ordered the book titled “Nasıl Bir Oyunun İçine Düştün?” by Burak Dalgül from Amazon.com on 29 November 2025, with order number 403-5865542-9484330. However, when the cargo arrived, and I opened the package, the box was empty, and there was no book inside. I contacted Amazon customer service about...

I placed an order on Amazon on 7 November and cancelled it on the same day, choosing the refund-to-card option. However, despite this clear selection, my refund was not returned to my credit card and was instead defined as an Amazon gift card balance without my consent. To this day, no refund has be...

I purchased baby diapers from an Amazon seller, but the wrong size was delivered to me in Adana. I received the product on 28 November and noticed that the size was incorrect, so I immediately initiated a return. The returned product reached Amazon on 1 December. Despite the product being delivered ...

I placed an order from Amazon with the order number 407-3862959-4761951 and later returned the product. I sent the product back on 07/11/2025, but despite the time that has passed, the refund has not been credited to my account. Although I received an e-mail from Amazon stating that the refund was c...

On 1 December 2025, I purchased an electronic toothbrush worth ₺14,000 through my Amazon Prime membership. On Monday, I was called by the courier company Kolaygelsin, who claimed there was a problem with my address. Shortly after, I received a message stating that the product would be delivered with...

I purchased two pairs of Adidas Bravada 2.0 shoes via Amazon, one in June 2024 with the order number 407-4045596-0139557 and the other in April 2025 with the order number 407-2808647-7830700. The total amount I paid for these two products is ₺3,775. After using the shoes for a while under normal dai...

I purchased the product sold by “ZOLYET” on Amazon Turkey on 16 November 2025 via the link https://www.amazon.com.tr/dp/B0DCGDHPNQ?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1 with order number 403-7409255-3681966. I requested a return under return number DlWFByJTRRMA because the product description was i...

For a long time, I have been shopping on Amazon and using the “pickup from home” option to return my products via the courier company. Since I had no issues with my returns before, I did not track each return one by one. However, when I checked yesterday evening, I realized that some of the returns ...