I am writing to report a serious security and data protection concern regarding my Amazon account and to request the permanent closure of my account and deletion of my personal data in line with GDPR. I am registered with Amazon Turkey, using a phone number with the country code +90. Today, I receiv...
My name is Pharmacist Yalçın A***. I ordered an MSI CYBORG 15 A13VE-1863XTR laptop and its case from Amazon Türkiye to give as a gift to a 20‑year‑old university student. The product, which I expected to be brand new and sealed, was delivered to me on 17.02.2026. When I received the package, I immed...
I ordered a “Pool Torpedo Strike 10.25”, Model No. 3270626, from Amazon to be delivered to my PO Box 80**, Warnbro, Western Australia 6169. According to the tracking information, the parcel status was updated to “delivered” on 12 February 2026, but I have not received the item. The product has still...
I purchased sunflower seeds from a seller on Amazon Turkey under order number 408-3092039-3698720. I placed the order on February 2, and it was delivered on February 9. When I checked the product on the day it arrived, I saw that the sunflower seeds were past their expiration date. That same night,...
On February 2, I placed an order on Amazon for a backpack to be delivered to my address in Etimesgut, Ankara. Although order number 404-9681032-9939562 was never delivered to me, the payment was still charged to my credit card, and no refund has been issued. When the delivery did not arrive, I cont...
"Customer representative Ms. Gül from Amazon. She called and said that they could not be reached yesterday due to the high volume. She solved my problem, thank you :)"
On January 24, 2026 at about 2:53 PM, I received a message on my phone that ₺371.85 was withdrawn from my VakıfBank account linked to a card ending in 5742 for an Amazon purchase. I did not make this purchase and did not send any money. I called VakıfBank, and they confirmed that the money had been ...
This is the first time I have experienced such a serious problem with Amazon.com.tr. More than a month has passed, and I have still not received either my order or a refund. Throughout this process, I was repeatedly stalled, and no real effort was made to resolve the issue. I was left to deal with t...
Today, I placed an order on Amazon at 5:34 PM, and the payment was immediately charged to my debit card at the time of purchase. Shortly after placing the order, due to a lack of trust based on recent experiences, I wanted to cancel it. However, I encountered an incomprehensible and unacceptable sit...
I used Amazon Prime as a member for about three years. However, in October, I was forced to cancel my membership due to ongoing dissatisfaction. The main reasons for this dissatisfaction were delayed deliveries and the unhelpful, solution-free approach of the customer service team. Despite these neg...
I am writing to file a serious complaint regarding missing payments totaling approximately USD 20,500 involving my Amazon UK Seller Central account for LİVA Store and my Payoneer account (Customer ID 82957349). The mishandling of these transfers by both Amazon and Payoneer has caused a direct and un...
On January 12, 2026, I purchased a Samsung 75” Neo QLED QN80F (2025) television from Amazon Turkey for $2,550. The product was delivered and installed by an authorized Samsung service center on January 14, 2026. Only ten days after my purchase, I saw on Samsung’s official website that a higher-end m...
I placed an order on Amazon Turkey with return code PA1295498, and the product was delivered to me on December 29; however, the item I received was incorrect, so I immediately created a return request. On December 30, Amazon’s own contracted courier came to my address and collected the product from ...
I own an IFB washing machine, model Elite Aqua SX 7 kg 1200 rpm. During the Amazon Great Republic Day Sale, I saw advertisements and information about an exchange offer for old washing machines and wanted to know whether my machine is eligible for this offer. However, I could not clearly find out if...
I submitted a return request to Amazon.com.tr on 3 December 2025 for an electronic product with order number 403-8978323-0517159, but despite the time that has passed, my refund has not been processed, and I have not received a clear reason. Instead, I am met with the vague statement that there is a...
On January 18 at 6:49 AM, my credit card was charged twice through Amazon, without my knowledge or consent, for $253 each, totaling $506. I have no orders, purchases, or approved payments related to these transactions. Despite trying to contact Amazon customer service, I have not been able to reach...
Although I do not have any Prime membership on the Amazon app, I noticed that on January 17, 2026 at around 12:59 a.m., $2 USD was charged to my Yapı Kredi World card (last 4 digits 9394) with the description “Iyzico amznprimetr” without my knowledge or consent. When I check the app, I still see the...
I had canceled an order that I placed on Amazon. Despite the cancellation, the product was still shipped to me, and at the same time, the refund was processed. At this point, I have both the product in my possession and the refunded payment. Since I want to keep and use the product, I would like to ...
Even though I returned three different products that I purchased on Amazon, a long time has passed and I still have not received my refund. The refunds for the USB wireless adapter, Philips heater, and Samsung wireless charger that I returned on December 7, January 7, and about a week ago, totaling ...
I wanted to purchase the Einhell Cordless Hedge Trimmer GC-CH 18/40 Li Solo Power X-Change from amazon.com.tr, but the system creates a situation where the seller appears to be selectively selling the product, and I am unable to place an order. When I try to place the order, it initially looks like ...
On January 12, 2026, I purchased a Philips Aqua Trio 9000 through Amazon. During the payment process, I selected the option to pay in 9 interest-free installments with my Garanti Bank credit card. However, after the payment was completed, I saw that the transaction was processed as a single payment ...
I purchased a Kiwi KCM-7512 Inox Turkish coffee machine from Amazon with the order number 171-0719642-2916311, and I received the product on 18 September 2025 in Türkiye. From the beginning, the coffee machine had a defective part and did not function properly, so I could not use it as expected. I t...
On January 26, 2024, I purchased a Kärcher SC3 Deluxe steam cleaner from Amazon Turkey under order number 407-9889771-5809917. The product broke down within a few months and was sent to an authorized service center. The unit remained at the service center for approximately three months, and during t...
I have been an Amazon Prime member in Turkey for many years, paying my subscription fees regularly each month. The main reason I chose Prime membership is the fast and same-day delivery promise offered by Amazon. However, this promise has repeatedly not been fulfilled in my recent orders, which is e...
Amazon is one of the world's largest online retailers, offering customers a vast selection of products and services around the globe. Founded in 1994 by Jeff Bezos, the company has become a household name known for its convenience, variety, and competitive prices. In addition to its e-commerce platform, Amazon offers streaming services, cloud computing, and other digital services. The company is headquartered in Seattle, Washington, and operates in more than 180 countries worldwide.