Amazon Logo

Amazon

Amazon Logo
Amazon

Complaints

894 complaints
Search in results...

Amazon Orders Cancelled Due To A Pricing System Error

On August 25, 2026, I purchased two different Vans shoes from the seller Superstep via Amazon.com.tr. The orders and pri...

Amazon Account Hacked With Unauthorized Charge And Email Change

59

My regular Amazon shopping account, registered in the United States, appears to have been hacked. Today, 08/27/2026, I n...

Wrong Payment Charge - Amazon

12

I live in Pakistan and recently tried to subscribe to Amazon Prime Video, adding my account to the Amazon payment plan t...

Amazon Late Delivery Again

92

I placed an order on Amazon with the expectation that it would be delivered on Sunday. Throughout Sunday, the tracking p...

Amazon Prime Video Extra $17 TV Fee Refund Fix

22

Today I noticed that an extra payment of about 17 dollars was taken from my card for Prime Video on my TV. This is unexp...

Fraudulent Activity On My Amazon Account

79

I am writing to report that my Amazon.com account appears to have been hacked, and I can no longer access it because bot...

Amazon Canceled My Order

60

I ordered an iPhone 17 from the Amazon marketplace on 9 August for ₺79,500. After keeping my order active for about 15 d...

Amazon 4 Parcels Delivered to Neighbor Missing

32

I placed an order on Amazon that included Laila Chana Dal 2 kg, Laila green lentils 2 kg, Medicube jelly gel mask with b...

Amazon Ships Used Swan Dirt Master Floor Cleaner as New Item

20

Today I received a Swan Dirt Master Crossover three-in-one floor cleaner that I ordered from Amazon, and when I unpacked...

Amazon Ships Used Swan Dirt Master Floor Cleaner as New Item

Refund Of The Product - Amazon

217

I ordered a Beardo Sport Sunscreen Spray SPF 80 from Amazon on 15 August and received the product today. When I opened t...

Refund Of The Product - Amazon

Amazon Blocked My Account and I Need Access Now

90

I am writing regarding a serious access problem with my Amazon account linked to the email address pac4***@gmail.com. Si...

Amazon Charged Double Prime Subscription Fee on Same Day Duplicate

41

On August 20, 2026, I noticed that my Amazon account was charged twice for the exact same Amazon Prime amount on the sam...

Amazon Sent Wrong ONEFMVP Lamp Box Instead of Night Light Projector

221

I ordered two units of a “2027 upgraded HD smart dynamic 5D holographic night light projector” from Amazon.co.uk on 10 A...

Amazon Sent Wrong ONEFMVP Lamp Box Instead of Night Light Projector

Amazon Email That Told Me My Account Was Changed To A Different Email

221

I am writing because my Amazon shopping account appears to have been hacked. This morning I received an email from Amazo...

Complaining Unknown Amazon Charges

76

I am writing about unauthorized charges taken by Amazon.com from my Intrust Bank debit card and my inability to reach a ...

Replacement Of My Amazon Order

79

I purchased a portable handheld vacuum cleaner for my car from Amazon.ae, and a return and replacement were processed un...

Amazon Package Marked Delivered But Not Received

236

I ordered spearmint tea bags through the Amazon app on 8 August 2026, but I never received my order even though the trac...

Amazon Prime Unauthorized Charge Fee Of $14.99

177

I have been experiencing an ongoing issue with unauthorized charges related to an Amazon Prime US membership, even thoug...

Amazon Return Not Recognized for One of Two Identical T-Shirt Packs

57

I am writing about an issue with an Amazon return involving two identical items: “5 Pack Men's Dry Fit T Shirts Athletic...

Amazon Return Not Recognized for One of Two Identical T-Shirt Packs

Amazon Epoxy Order Delayed After Promised Next-Day Delivery

247

My recent Amazon order for epoxy was placed yesterday specifically because the product page showed that it would be deli...

Amazon Return Instructions Never Received – Need Printer-Free UPS QR Code

29

I am writing regarding an unresolved issue with an Amazon order that has now taken more than five hours of my time and i...

Amazon Marketplace Account Closed After Credit Card Verification Failed

207

My Amazon Marketplace account was closed today and there is a balance of about 20 USD remaining on it. When I try to log...

Frequently Asked Questions

Amazon makes it possible for customers to reach its customer support line in three ways. They are available 24/7 at 1-888-280-4331. Additionally, you can chat online with Amazon’s customer service. The last method is to reach them via e-mail: [email protected] or [email protected]. The first e-mail address offers help regarding financial and billing-related issues, while the second one answers questions about general topics and sales. It is reported that a hotline or online chat is more effective than e-mail options.

Brand Overview: Amazon

Amazon is a multinational technology and e-commerce company founded in 1994 by Jeff Bezos. Headquartered in Seattle, Washington, Amazon operates one of the world's largest online marketplaces and provides services across retail, cloud computing, digital entertainment, artificial intelligence, smart devices, and logistics. The company serves hundreds of millions of customers globally through its extensive ecosystem of products and services.

Contact Info

Customer Support: Amazon primarily provides assistance through its online Help Center, live chat, mobile app support, and phone support services.

Customer Support Phone: 1-888-280-4331

Industry and Operations

Amazon operates in the e-commerce, cloud computing, digital services, and technology industries. Its businesses include online retail, Amazon Web Services (AWS), digital streaming, smart devices, advertising, and logistics services.

  • Online marketplace and retail services
  • Amazon Prime membership program
  • Cloud computing through Amazon Web Services (AWS)
  • Digital streaming via Prime Video and Amazon Music
  • Smart home devices including Echo and Alexa
  • E-books, audiobooks, and digital publishing services
  • Global logistics and fulfillment network
  • Advertising and business services for third-party sellers

User Sentiment

User sentiment toward Amazon is mixed. Many customers appreciate its product selection, fast delivery, and convenience, while complaints commonly focus on account issues, seller disputes, delivery problems, refunds, and customer service experiences.

  • Complaints about delayed, missing, or damaged deliveries
  • Users reporting account suspensions or security reviews
  • Difficulties obtaining refunds for certain orders and returns
  • Concerns regarding third-party seller disputes
  • Complaints about counterfeit or inaccurate product listings
  • Users reporting challenges with customer support resolution
  • Problems involving Prime membership billing and renewals
  • Concerns regarding account security and phishing attempts
  • Issues related to return processing and reimbursement timelines
  • Frustration regarding dispute resolution and appeal processes

Share Your Experience

If you’ve experienced issues with Amazon, you’re not alone. Share your experience or file a complaint to let your voice be heard.