On January 19, 2026, I purchased an adidas Terrex Xperior Primaloft jacket (size L) from the adidas online store under order number atr90899874, and I paid the full amount by credit card. Later, I was informed that the product was out of stock and that adidas was trying to source it. During this process, I was told that if I chose to cancel the order, a 15% discount coupon would be issued to me. However, I clearly and repeatedly told customer service representatives that I had purchased this product with a 35% discount, that the offered 15% discount was not acceptable, that adidas products are already quite expensive, and that I did not want a refund.
Despite all these conversations, on February 6, 2026, my order was unilaterally refunded without any communication or approval from me. This action is completely contrary to customer rights and basic principles of customer satisfaction. Even though I clearly stated multiple times that I did not want a refund, the adidas online store proceeded with this action without considering the customer’s wishes, which I find unacceptable. I request that this issue be resolved as soon as possible and that a solution be provided while preserving the original terms of my order.
On November 28, during a discount period, I purchased a pair of Adidas Spezial women’s shoes from Adidas at a 25% discounted price. Even though the product appeared to be in stock at the time of purchase, it was not shipped to me, with the explanation that it was actually out of stock. When I contac...
On August 26, 2025, I sent the products I purchased through the Adidas online platform for a return and exchange with order number atr90304712. I requested a return for the products with codes in8708, in8707, and jc7376, and an exchange for the product with code jf1258. My products appear to have be...
I returned the Handball Spezial sneakers I purchased from adidas.com.tr on September 6, 2025, using Yurtiçi Kargo (tracking number: ads45328675-11) on September 10, 2025, using a return code. On September 12, 2025, the product was confirmed to have arrived at Adidas, and it was acknowledged that it ...
I ordered the eastrail 2.0 mid RAIN.RDY Hiking Shoes from Adidas on January 15, but the very next day, January 16, my order was canceled without any reason being provided. After this, I called customer service on January 16, a cart was created for me, and I placed the same order again. Between Janua...
I returned an Adidas product (Order No: ATR03624270) on September 25, 2024, as the size did not fit. However, I still haven’t received my refund. When I called customer service for an update, they informed me that the return package reached their center on November 26, 2024, and is still under revie...
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