On September 7, 2025, the smart laces on the Adidas Terrex Skychaser GTX w (38, black) outdoor shoes I purchased from the Boyner Serdivan Shopping Mall store peeled and broke after just three weeks of use. I was disappointed to experience this problem despite using the product for a short time and with care. The original replacement part for the laces is not available on the market or at Adidas retailers. Therefore, I took the product to the Boyner Serdivan Shopping Mall store, submitted my complaint, and returned the product for inspection. However, approximately two weeks later, I was informed that the problem was "user error," and that no refund or repair would be possible. The product was returned without any action. I do not accept this approach; the damage to the product in such a short time should be considered a manufacturing defect. I request that the laces be replaced. If this is not possible, I request a replacement. Since the original replacement part is not available, I expect my complaint to be resolved. Although I purchased the product as part of Boyner's 50% discount on a second product campaign, I believe my warranty rights are still valid. I would like to request a re-evaluation of the process, using the Receipt Number: ST-812332-J6X0w, Invoice ID: 01310010909533570033.
On 04.04.2025, I bought a pair of Adidas Outdoor Terrex AX4 sneakers from the Boyner store inside Adana Optimum Shopping Mall. I paid ₺6000 for these shoes, trusting the Adidas brand and the store’s claim of a 2-year warranty. I used them with extreme care — never for sports, never in water, and I d...
On October 15, 2022, I purchased Adidas Terrex AX4 GTX sports shoes from Boyner Store in Cevahir Mall. As it was off-season, I didn't use them immediately. However, starting from early December 2022, I started wearing them for daily walks, and within 3-4 months, the inner lining and heels of the sho...
In March 2025, I purchased a pair of children’s sports shoes for my son from the Adidas store in İzmir Westpark, paying ₺1500 by credit card. After only three months of use, the shoes tore at the toes in July 2025. I returned the product to the store with tracking number T25543050, requesting an exc...
On May 31, 2023, I purchased Adidas Superstar shoes with invoice number 3925152 from the Canerkek sportswear store in the Avenue shopping center. However, the labels on the shoes began to peel and tear after about 2 months. I returned the shoes to the store and requested that they notify the authori...
On October 3, 2023, the Adidas shoes we bought from Boyner tore open after only the third wear. I can't fathom how a pair of outdoor shoes, for which we paid ₺3250, could rip apart on the third use. Despite reaching out to Adidas, my complaint was rejected. If a product I paid so much for tears apar...
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