How can I troubleshoot Adidas customer service issues?

I placed an order through the Adidas app, but the experience turned into a frustrating mess. During checkout, the app gave an error message saying the first payment didn’t go through, so I tried again with a different card. That time, the payment was successful, and the order was confirmed. However...

On December 16, 2024, I ordered a pair of shoes from adidas online, but even after 22 days, they still have not been shipped. Despite calling countless times, the only response I received was that the order was still in the ordering stage. The answers were inconsistent and vague, and the indifferenc...

After purchasing with order number "ATR03649173" from the adidas Turkey online store a month ago, I returned the product, and the return was delivered to adidas a month ago. However, I still have not received my refund. I have called multiple times, and each time I’m told, "The return has reached us...

I bought a jacket from the Adidas online store on December 10, 2024, it was delivered to me on December 17, 2024, I tried the jacket on immediately and it was too big, I wanted to return it immediately but they did not accept it because it was not reflected in the system. I wanted to return it the n...

I purchased a pair of Adidas shoes on October 20, 2024. Despite wearing them irregularly and always with clean, dry socks, the shoes started to develop an unpleasant odor within just 1 to 1.5 months. The shoes have never gotten wet, and I have taken proper care of them. I reached out to Adidas custo...

I snagged a pair of shoes from Adidas.com and scored a sweet 20% off with my membership discount. So, the shoes ended up being way too tight for me, and I’m looking to return them. I’d like to get the discount reapplied so I can either swap them for a bigger size or use it on something else instead....

I purchased shoes from Adidas through a promotional campaign on the app. Despite it being 26 days since the order, my shoes have yet to ship. I've contacted customer support multiple times, but the only response I receive is a promise of imminent shipment without any concrete updates. This lack of t...

I purchased a pair of Adidas Terrex Daroga Two 13 Heat.Rdy Hiking Shoes from the Bolu Highway Outlet Adidas store two months ago and immediately encountered problems. I returned them right away. About 10 days later, I received an SMS with a code (T24418043). When I called Adidas customer service, th...

On June 28, 2023, I purchased the Adidas 4DFWD Pulse 2 (model number hp7617) in black/silver. I developed foot pain after wearing the shoes for the first time about a month ago. I initially thought it was because the shoes were new. On the second wear, I discovered that the pain was caused by a faul...

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We bought a pair of children's shoes from the Adidas store in Üsküdar Emaar. Once we exited the store, we decided to put the shoes to the test by strolling around the mall for approximately an hour. The Velcro straps kept coming undone four times, which suggests a possible design flaw. We went back ...

On May 5th, I took part in the Wings for Life World Run that was held in Kuruçeşme. The Adidas running t-shirts, which were supposed to be distributed prior to the race, have not been given out yet due to stock issues. It has been nearly two weeks and the problem has not been resolved. It appears th...

I purchased a pair of shoes from Adidas through the mobile application on January 22, 2024. Recently, I noticed a tear in the fabric of the left heel of the shoe. Although I was satisfied with the shoes overall, I discovered that the tear was also present in the inner upper sole of the right shoe. U...

I ordered a product from Adidas.com. Two minutes later, I canceled the transaction and purchased another product. While the payment for the canceled item should have been refunded to my card within 3 business days, no refund was processed. I've called customer service multiple times, receiving the s...

Adidas has been dragging its feet for a whole month now, trying to send out the stuff I bought through their app. I'm left wondering, where on earth is my product? Nobody seems to have a clue about why they can't get it to me. Customer service is no help at all – been on the phone with them 15 times...

I purchased shoes number ATR02686381 through the adidas mobile application on 29.11.2023. It was shipped that day and the cargo was delivered the next day. When I checked in the evening to see why my cargo had not arrived, the product appeared to be returned. When I went to the cargo branch in the m...

Hello, in July 2022, I purchased the FW2588-coded Advantage series shoes. However, after only a few uses, the shoe's inner lining began to tear and pill. When I took the product to the Adidas store in the Mall of Istanbul for inspection, they said it was a 'user error' and that they couldn't help. A...

Adidas misleads customers with false discounts, especially through the AdiClub membership. Despite being an AdiClub member and the enticing promise of an additional 15% discount on top of the advertised 35%, I encountered issues applying this extra discount. The website claims there's a problem with...

For years, I've been a loyal Adidas customer, always choosing their products for my footwear needs. I recently bought a pair of Adidas shoes, but they were completely ruined within two months. I decided to use the warranty and had them repaired, but to my surprise, Adidas blamed me for the damage. I...

I bought something from Adidas' online store seven months ago and had to return it due to poor quality. However, despite the passage of several months, I have yet to receive a refund for the returned item. Adidas appears to be making a frustrating lack of effort to resolve this issue. Every time I c...

The refund process for my two separate orders on the Adidas website, placed on 31.07.23, took an unexpectedly long time. The first order was refunded on 31.08.23, 16 days later, but with one item missing. The second order's refund came on 26.09.23, exactly 43 days later, and it was missing two items...

I recently bought a mont from an Adidas store, only to have it deform within a short period of time. In search of a solution, I took the product to an Adidas store, where they assured me it would be inspected. I had no idea that this inspection would last over two months, leaving me in suspense. Fin...

I've encountered a frustrating problem with Adidas Turkey's website while trying to make a credit card payment. No matter how many different cards I used, I kept receiving the message, "We are so sorry! Your payment was declined. Please try again with a different credit card or payment method." To m...

I purchased a pair of Adidas shoes, but the lining on the back heel began tearing and deforming soon after. I sent the shoes in for inspection twice in the hopes of finding a solution. They simply denied my claim, blaming it on "user error." How is it possible for the inner lining of a shoe's back h...

I used my 8-month-old Adidas shoes for only 3-5 hours daily, totaling a mere 150 days. Surprisingly, the shoe's lining near the ankle area, close to the stitching, started to tear easily. Even more frustrating, these were outdoor shoes, and I never used them for rugged terrain. I immediately contact...