I was sent second-hand shoes by Adidas online with significant wear and clear signs of having been worn for weeks. How can I get a full refund or replacement?

If you suspect that the products sent to you by Adidas are used, you can communicate this to the company by following the necessary steps. To get a full refund or replacement:
Address Adidas Customer Service: Contact Adidas customer service immediately. Explain the situation and provide your order number, shoe condition, and any supporting evidence like photos. Request a full refund or defective shoe replacement.
Check Adidas' return policy on their website and follow their return instructions. This may include securely packaging the shoes and using their preferred return method.
Record Adidas correspondence, including emails, chat transcripts, and phone calls. This documentation can help escalate issues.
If Adidas' customer service team doesn't resolve the issue, escalate it to management or consumer protection agencies. Ask about their dispute resolution.
Remember to share your story here with us as well so we can stand by you to get what you deserve.