I was sent second-hand shoes by Adidas online with significant wear and clear signs of having been worn for weeks. How can I get a full refund or replacement?

On May 26, 2016, I purchased the Adidas Galaxy 7 shoes from Boyner. My daughter used them three days a week for only one hour of running. However, within just three months, both shoes began to deform in the same areas. We sent them back to the Boyner store where we purchased them a month ago for ins...

I returned the shoes I purchased from Adidas on September 1 via Yurtiçi Kargo after shopping online. My order number is ATR90372200. The refund of ₺4,648.90 was supposed to be credited to my credit card once the return arrived, but despite the delay, I still haven’t received it. I’ve called Adidas c...

On June 23, 2025, I purchased a pair of Adidas Runfalcon 5 CBLACK/FTWWHT/CBLACK shoes for around ₺4000. After wearing them for less than three months, I experienced a serious issue where the plastic part around the lace holes began cutting through the fabric. I used the shoes every other day for wal...

I returned the Handball Spezial sneakers I purchased from adidas.com.tr on September 6, 2025, using Yurtiçi Kargo (tracking number: ads45328675-11) on September 10, 2025, using a return code. On September 12, 2025, the product was confirmed to have arrived at Adidas, and it was acknowledged that it ...

Adidas Supernova Rise 2 product is defective, and the UltraBoost 5X product was sent in the left 2 sole. I'm requesting an exchange, but they say I need to buy a different size for the exchange. Should I wear a different size shoe just because I was sent the wrong product? Also, if I wanted to buy a...

On August 26, 2025, I sent the products I purchased through the Adidas online platform for a return and exchange with order number atr90304712. I requested a return for the products with codes in8708, in8707, and jc7376, and an exchange for the product with code jf1258. My products appear to have be...

On 14/07/2025, I purchased a pair of Adidas X_plrboost shoes from the Seyrantepe SPX store with invoice number 1-r-7-4800655. However, shortly after, the right side of the shoe started to come apart. On 02/08/2025, I returned the product to the store, and they said it would be sent for inspection. I...

In March 2025, I purchased a pair of children’s sports shoes for my son from the Adidas store in İzmir Westpark, paying ₺1500 by credit card. After only three months of use, the shoes tore at the toes in July 2025. I returned the product to the store with tracking number T25543050, requesting an exc...

On November 10, 2024, I purchased a pair of adidas Superstar shoes from the adidas store located in Forum Istanbul. Shockingly, within just one month of normal, light usage, the inner lining of both shoes showed significant wear, resulting in holes. Additionally, visible cracks began to appear betwe...

On 04.04.2025, I bought a pair of Adidas Outdoor Terrex AX4 sneakers from the Boyner store inside Adana Optimum Shopping Mall. I paid ₺6000 for these shoes, trusting the Adidas brand and the store’s claim of a 2-year warranty. I used them with extreme care — never for sports, never in water, and I d...

I purchased a pair of Adidas Campus sneakers from Mall of İstanbul, expecting long-lasting quality from a well-known brand. However, within just three months — and without wearing them daily — the inner lining at the heel area has completely torn. The damage is severe enough that the shoes are now u...

On June 12, 2025, I bought a pair of Adidas Predator turf shoes from Canerkek Spor Giyim at Konya Kulesite, paying ₺6999.5. I trusted the product partly because the store staff praised its performance. Shockingly, during the very first match I played — on June 17 — the left shoe’s front sole tore ap...

On March 1, 2025, I purchased a pair of Adidas Runfalcon 5 sneakers from Adidas Kule Canerkek Spor Giyim (Invoice No: Z022025000001564, Transaction ID: 5587080). After just a few months, I noticed significant damage — including tearing in the mesh toe box, the ankle collar, and even separation at th...

On April 7, I purchased a pair of Adidas Terrex Tracefinder 2 men's shoes from Amazon, sold by their official supplier, for ₺2874. From the moment I unboxed them, I had doubts about the material quality and overall construction, but I decided to give them a chance. Unfortunately, my concerns were va...

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On November 10, 2024, I purchased a pair of Adidas Superstar shoes for my daughter from the Sporjinal store at Ankara Forum AVM. She wore them briefly in February 2025, then not at all until April, and used them regularly only until June 27, 2025—a total of about 3 to 3.5 months of active use. Desp...

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I had high hopes for my Adidas Strutter sneakers, but unfortunately, after only two weeks of use, the lining above the laces began to tear. This issue arising so quickly was truly surprising and frustrating to handle. I submitted a return request, but it was denied with the reasoning that the damage...

The swimsuit I bought from the Adidas store in Kentpark Ankara started to come apart and develop pilling in less than a year. I always followed the care instructions, washed it gently, and never used it in rough conditions, so I was shocked to see it wear out so quickly. The store sent the swimsuit ...

About 8–9 months ago, I bought a pair of sports shoes for my child from an Adidas store. After a short period of use, we noticed that the sole of the shoe was causing discomfort and injury to my child's heel. We took the product back to the Viaport store where we purchased it and requested an exchan...

I bought an Adidas product less than a year ago, and even though it's still under warranty, the toe area and a few other sections started to separate. I took my item to an Adidas branch for inspection on two occasions, expecting a fair assessment, but both times my requests were turned down without ...

Adidas claims that the shoes I bought in February were damaged due to user error, even though I cleaned them exactly as instructed in the manual and only wore them two days a week, making sure to let them air out. I always store my shoes in a dry, ventilated area and avoid exposing them to harsh con...

Dear Adidas Team, On April 9, 2025, I purchased two pairs of Adidas Cloudfoam Comfy shoes from Ayakkabı Dünyası (Ankara Acity branch) — one for myself (white color) and one for my brother (black color). On June 22, 2025, I noticed that the right shoe of my white pair showed significant damage: teari...

The right lace elastic of the Adidas shoes I bought from the In Street store in Venezia shopping mall broke 10 days after I received it. It was sent for inspection twice, but after both shipments, I was informed that no defect was found in the material and manufacturing of the product. As a result o...

In September 2024, I purchased a pair of white Adidas sneakers. Unfortunately, the shoes began to show significant wear and tear in less than a year, despite being used with care and under normal conditions. As a customer who takes proper care of their shoes, I find this level of deterioration in su...

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I purchased a product from Adidas and decided to return it just two days later, without having worn it at all. The item is in flawless condition—totally unused, with the tag still attached, just as it was on the day I bought it. When I visited the Gaziantep Sankopark branch, the staff informed me th...

As a discerning shopper, I purchased Adidas cleats and sneakers for my son, anticipating good durability. Regrettably, after only a few months, both pairs exhibited noticeable wear—color fading on the cleats and fabric deformation on the sneakers. I submitted them for inspection, as I believed this ...