On December 7, 2025, I purchased the Adidas Terrex AX4 Mid Gore-Tex shoes from the Adidas store at StarCity Mall, specifically because they were advertised as waterproof. However, the shoes leaked during the very first rain.
As a result, I returned the product to the store on January 11, 2026—just 1 month and 7 days after purchase—requesting a warranty inspection and replacement. After the review, I was informed that no manufacturing defect was found and that the issue was determined to be caused by improper use or maintenance. Therefore, the claim was classified as “user error.”
I was both surprised and disappointed that a shoe less than one month old—purchased specifically for its waterproof feature—would leak in the first rain, and that full responsibility would be placed on me. I do not find it acceptable for a product marketed as waterproof to fail under normal weather conditions during initial use.
I am requesting that the inspection be conducted again in a more detailed and objective manner, and that the shoes be replaced under warranty with the same waterproof model.
I purchased a pair of Adidas Terrex shoes, advertised as waterproof, but they started leaking after just three months of use. Expecting Adidas to stand behind their product, I returned them to the store, and they were sent for inspection. However, the result was frustrating—they simply blamed it on ...
On 04.04.2025, I bought a pair of Adidas Outdoor Terrex AX4 sneakers from the Boyner store inside Adana Optimum Shopping Mall. I paid ₺6000 for these shoes, trusting the Adidas brand and the store’s claim of a 2-year warranty. I used them with extreme care — never for sports, never in water, and I d...
I had issues with both the T23316427 and the T23323755 product review reports. The shoes I bought are not ordinary; I chose them based on the following information: "Innovative technologies like raxion and gore-tex will take your performance to the next level." Adidas shoes strive for perfection! Ev...
I bought a 4-month-old pair of Adidas Terrex Tracerocker GTX Men's Black Outdoor shoes that said they were waterproof. Water seeped through the seams when I wore them in heavy rain. I paid extra for the Gore-Tex model to avoid this problem, but it still failed to keep my feet dry. I sent the shoes t...
I recently bought Adidas Terrex shoes for ₺5000 from the Adidas store. Shockingly, within a month, the shoes started leaking, and I sent them in for inspection. To my dismay, my request was denied not once but twice, with a claim of "user error." How can wearing a pair of shoes in light rain on a st...
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