Adidas Store Refused to Issue Company Invoice for Discounted Purchase

On December 18, 2025, at around 8:40 PM, my spouse and I made a purchase of approximately $281 at the Adidas store in İzmir İstinyePark. During checkout, we requested that the invoice be issued in the name of our company. The tall sales associate at the register told us that because the products were discounted, the invoice could not be issued to a company, and that if it were, the discount would not apply.

Even though my spouse clearly stated that such a practice is not legally or practically correct, the sales associate insisted. To avoid prolonging the situation, we were forced to have the invoice issued under an individual name. Later, when we contacted the store again to report the issue and ask for clarification, the attitude from Adidas was just as disturbing as the initial incident.

We were spoken to in an extremely indifferent, cold, and unprofessional manner, and we felt brushed off without even being properly looked at. Because of this, we also escalated the matter to CİMER. I find it unacceptable that such a well-established and widely respected brand would treat its customers with such indifference and lack of seriousness during an important purchase.

I believe that if this store wants to improve and move forward, it must first review the attitudes of its staff and, if necessary, reconsider its personnel structure. I request from Adidas, first and foremost, a written apology for this negative experience, that the relevant staff members be formally investigated, and, if possible, that the invoice for our purchase be corrected and reissued in the name of our company.