I have reservations about the authenticity of the Adidas product I purchased from third-party retailers. How can I arrange for Adidas to verify their genuineness?

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Xolvie
Xolvie Resolution Specialist October 04, 2023 3:57 pm

The authenticity of shoes refers to whether the shoes are genuine and made by the brand or manufacturer to which they are attributed. Authenticity in the context of footwear refers to ensuring that the shoes are not counterfeit or fake.
To verify the authenticity of an Adidas product you bought from a third-party retailer, follow these steps:
Gather Information: Tell Adidas where and from whom (name and address) you bought the product.
Document Submission: The following documents should support your claim:
• Pictures of the product with all labels.
• Packaging photos.
• Purchase receipt copy.
• Any additional product documentation.
• The product's online purchase website.
Contact Adidas: Report your concerns and provide the requested information to Adidas customer support or the designated channel. Fake products are not Adidas products, so Adidas cannot exchange or refund them.
Ensure you share your experience with others to raise awareness.

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