I ordered limited edition sneakers from Adidas, however, they canceled and offered a refund instead of giving me another chance to purchase. How can I retract the cancellation and get the sneakers?

1 Display

Xolvie Resolution Specialist October 04, 2023 3:57 pm

While there is no guarantee that Adidas will reverse the cancellation and allow you to obtain the limited edition sneakers, there are several steps you can take to increase your chances:
• Contact Adidas Customer Service: Explain the situation clearly and respectfully. Ask politely to reconsider the cancellation and buy the limited edition sneakers. Being firm but respectful can express the issue's importance.
• Request a Supervisor: If the initial customer service representative is unresponsive or unsatisfactory, ask for a supervisor. Supervisors can make exceptions and resolve complex issues.
• To show your commitment to getting the sneakers, offer to pay for expedited shipping. This may convince Adidas to reverse the cancellation if you are willing to pay more to get the sneakers quickly.
• Explore Alternative Retailers: If Adidas won't reverse the cancellation, try other retailers that may have limited edition sneakers. Remember that these sneakers sell out quickly, so act fast if you find them elsewhere.

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