Renault

I purchased a 2022 Renault Captur 1.3 TCe as a used vehicle in September 2022. After using the car for a very short time, I had to leave the country for work, and the vehicle remained parked in a closed garage for approximately two years. After returning to Turkey and starting to use the car again, ...

I purchased my Renault Duster approximately 15 months ago with the information and assurance that an adaptive cruise control software update would be provided in 2025. This promise was one of the important reasons for my preference for this vehicle. Despite this clear verbal commitment, the adaptive...

I am the owner of a 2022 model Renault Clio 5 Joy and I would like to report a problem with the right front headlight. A few days ago, after a rainy day, I noticed that there was condensation inside the right front headlight. The vehicle has never had a frontal accident and the headlight has never b...

I am writing to report the serious issues I have experienced with my Renault Express Van due to ongoing mechanical faults and an unresolved service process that began on December 16, 2024, at Karabük Elif Oto and has still not been properly resolved. My vehicle was first taken to the authorized ser...

I own a 2022 Renault Clio Joy. I previously experienced the same engine mount issue with my 2019 and 2020 Clio models, and when the part was replaced, the noise completely disappeared. I encountered the same problem again with my current 2022 model, and the engine mount was replaced under warranty a...

In my 1998 Renault Megane 1, rainwater directly reaches the fuse box due to a design flaw in the plastic grille and water drainage channel beneath the windshield. This issue has been ongoing since around August 2022 and, especially during rainy weather, has caused oxidation in the fuses, relays, and...

I bought my Clio brand new from the authorized dealer in June 2025. After only 3 months and 5,700 km, I encountered the “check injection” fault. When I called the Renault complaint line, they offered no solution-oriented approach. I have been a Clio user for 5 years, and I experienced the same fault...

About a month ago, my 2020 Renault Megane Joy package vehicle developed cracks simultaneously on both front headlight covers and on the instrument panel glass, without any impact, contact, or external factor. Both headlight covers cracked from the same point and from the inside. My car is always kep...

On 25.08.2025, I delivered my 2017 Renault Clio Icon, which is insured with Ray Sigorta, to Küçükçekmece Gürses Renault, an authorized Renault service center, for bodywork and paint repair. After the right side was completely repainted, I received the car back with new issues: the left front door wo...

On March 12, 2021, we purchased a brand-new 2021 Renault ZOE from Tepretoğulları Renault Dealership in Istanbul, Turkey. On July 9, 2025, at around 00:20 AM, a fire broke out in the battery pack of our vehicle while it was parked in our apartment’s underground garage. As a result of this incident, o...

On July 24, 2025, I purchased a 2025 Renault Megane 4 Icon Package 1.33 TCe vehicle with a special ÖTV (Special Consumption Tax) discount from the Kayseri Gülpar2 Renault dealership, based on my mother’s 97% disability report. I received the vehicle around 4:30 p.m. on the same day. Since I live in ...

Today, July 21, 2025, at 1:00 PM, I had a scheduled service appointment at Demireller Renault Service in Afyonkarahisar for a vehicle registered under my father's name. I dropped off the car and clearly listed the issues I wanted addressed. Although the car is still under warranty (less than 2 years...

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After my complaint on May 28, 2025, I received a phone call from a representative at BNP Paribas Cardif, Mr. Er***, who dismissed my legal requests, stating that the warranty period had expired. My request for a written statement was turned down, and I was just informed that the call was being recor...

I am the owner of a 2023 Renault Trafic 5+1 with license plate 34 GSS 5**. The vehicle makes a whining noise when turning the steering wheel, and a creaking sound comes from the driver’s seat. On 27/10/2023, the lower frame of the driver's seat was replaced under warranty at the authorised Service. ...

I own a 2022 Renault Zoe. About 10 days ago, I inquired about the conditions for extending the warranty and was told that the cost would be ₺14,000 for one year and ₺32,000 for two years. I was also informed that the vehicle was in its 30th month and that the extension had to be done within this mon...

My vehicle is a 2022/2023 Renault, January release, 1.3 TCe Automatic Joy Comfort, with 14,000 km and still under warranty. When shifting from 2nd to 3rd gear, a "vuup" sound and a distinct noise can be heard. I took the car to the authorized service center and went for a test drive with them. They ...

I own a Renault Megane 1.3 TCe EDC and I live in Türkiye. My vehicle is still under warranty. There is a “wuuuk” sound when shifting from 3rd to 4th gear, which never existed before. Despite this, the service center claims there is no issue and that I should continue using the car as it is. I even t...

I bought a second-hand Clio 1.0 TCe manual vehicle from the Çetaş Mahmutbey Renault dealership on December 23, 2024. Since the day I bought it, I’ve had problems with the gear shifts. When I returned to the dealership, they first wanted to open the transmission for a fee, and only after I objected d...

Hello, We bought our Renault Megane 1.3 TCe vehicle in October 2024. However, we had problems with both the steering wheel and the remote control system in the first week we bought the vehicle. We also reported this to the service. They changed the battery of the remote control. We have had a screen...

Hello, First of all, I hope this article will lead to improvements in your company and service. We have been using Renault&Dacia group vehicles for years. Our company currently has 8 vehicles of the same brand. We provide authorized service of X brand. The logic in buying a new vehicle is to avoid s...

My car's front right fender was painted at the Renault ABC authorized service, but strangely, the entire left side of my car, including the front and rear headlights and doors, was also painted. I contacted the ABC service about the issue, but they only washed and polished the front left door. I exp...