I own a 2022 Renault Clio Joy. I previously experienced the same engine mount issue with my 2019 and 2020 Clio models, and when the part was replaced, the noise completely disappeared. I encountered the same problem again with my current 2022 model, and the engine mount was replaced under warranty a...
In my 1998 Renault Megane 1, rainwater directly reaches the fuse box due to a design flaw in the plastic grille and water drainage channel beneath the windshield. This issue has been ongoing since around August 2022 and, especially during rainy weather, has caused oxidation in the fuses, relays, and...
I bought my Clio brand new from the authorized dealer in June 2025. After only 3 months and 5,700 km, I encountered the “check injection” fault. When I called the Renault complaint line, they offered no solution-oriented approach. I have been a Clio user for 5 years, and I experienced the same fault...
About a month ago, my 2020 Renault Megane Joy package vehicle developed cracks simultaneously on both front headlight covers and on the instrument panel glass, without any impact, contact, or external factor. Both headlight covers cracked from the same point and from the inside. My car is always kep...
On 25.08.2025, I delivered my 2017 Renault Clio Icon, which is insured with Ray Sigorta, to Küçükçekmece Gürses Renault, an authorized Renault service center, for bodywork and paint repair. After the right side was completely repainted, I received the car back with new issues: the left front door wo...
On March 12, 2021, we purchased a brand-new 2021 Renault ZOE from Tepretoğulları Renault Dealership in Istanbul, Turkey. On July 9, 2025, at around 00:20 AM, a fire broke out in the battery pack of our vehicle while it was parked in our apartment’s underground garage. As a result of this incident, o...
On July 24, 2025, I purchased a 2025 Renault Megane 4 Icon Package 1.33 TCe vehicle with a special ÖTV (Special Consumption Tax) discount from the Kayseri Gülpar2 Renault dealership, based on my mother’s 97% disability report. I received the vehicle around 4:30 p.m. on the same day. Since I live in ...
Today, July 21, 2025, at 1:00 PM, I had a scheduled service appointment at Demireller Renault Service in Afyonkarahisar for a vehicle registered under my father's name. I dropped off the car and clearly listed the issues I wanted addressed. Although the car is still under warranty (less than 2 years...
"As of today, Renault Headquarters and Ermat Authorized Service jointly resolved this issue, which I believe I was right about, and remedied my grievance free of charge. Just as we point out mistakes, we should also acknowledge correct behavior. I would like to thank Ms. Berfin at the headquarters and Ms. Havva Gül at Ermat Authorized Service for their attention."
I am the owner of a 2021 Renault Megane 1.3 Tce EDC 28,000 km vehicle (first owner). I took my vehicle to Izmir Ermat Authorized Service on 18.06.2025...
After my complaint on May 28, 2025, I received a phone call from a representative at BNP Paribas Cardif, Mr. Er***, who dismissed my legal requests, stating that the warranty period had expired. My request for a written statement was turned down, and I was just informed that the call was being recor...
I am the owner of a 2023 Renault Trafic 5+1 with license plate 34 GSS 5**. The vehicle makes a whining noise when turning the steering wheel, and a creaking sound comes from the driver’s seat. On 27/10/2023, the lower frame of the driver's seat was replaced under warranty at the authorised Service. ...
I own a 2022 Renault Zoe. About 10 days ago, I inquired about the conditions for extending the warranty and was told that the cost would be ₺14,000 for one year and ₺32,000 for two years. I was also informed that the vehicle was in its 30th month and that the extension had to be done within this mon...
My vehicle is a 2022/2023 Renault, January release, 1.3 TCe Automatic Joy Comfort, with 14,000 km and still under warranty. When shifting from 2nd to 3rd gear, a "vuup" sound and a distinct noise can be heard. I took the car to the authorized service center and went for a test drive with them. They ...
I own a Renault Megane 1.3 TCe EDC and I live in Türkiye. My vehicle is still under warranty. There is a “wuuuk” sound when shifting from 3rd to 4th gear, which never existed before. Despite this, the service center claims there is no issue and that I should continue using the car as it is. I even t...
I bought a second-hand Clio 1.0 TCe manual vehicle from the Çetaş Mahmutbey Renault dealership on December 23, 2024. Since the day I bought it, I’ve had problems with the gear shifts. When I returned to the dealership, they first wanted to open the transmission for a fee, and only after I objected d...
Hello, We bought our Renault Megane 1.3 TCe vehicle in October 2024. However, we had problems with both the steering wheel and the remote control system in the first week we bought the vehicle. We also reported this to the service. They changed the battery of the remote control. We have had a screen...
I bought a Renault brand Captur model new vehicle on 21.03 2025. The next day I noticed that the air conditioner of the vehicle was broken. Since it w...
Hello, First of all, I hope this article will lead to improvements in your company and service. We have been using Renault&Dacia group vehicles for years. Our company currently has 8 vehicles of the same brand. We provide authorized service of X brand. The logic in buying a new vehicle is to avoid s...
My car's front right fender was painted at the Renault ABC authorized service, but strangely, the entire left side of my car, including the front and rear headlights and doors, was also painted. I contacted the ABC service about the issue, but they only washed and polished the front left door. I exp...
My problem is with Renault. The brand-new car I purchased in September already had issues from day one—I went home with a broken key. I reported this to the service center and the sales consultant, but they blamed me for it. However, the sales manager said, "I'll take care of it," and sent me off. T...
In October, I visited a Renault dealership to purchase a vehicle. I was told that they had a car available for delivery within one month. During two visits, one week apart, I specifically checked the configuration of the car. I wanted a 360-degree surround-view camera added to the standard equipment...
I would like to share the issues I have been experiencing with my 2024 Renault Clio. Firstly, I continuously receive a warning that says "Battery low, start the engine," and this warning persists even after I start the engine and the 12V battery charges. This situation makes me question whether it i...
"Honestly, the part arrived exactly 100 days later, but 2 days after I wrote to this site, so I don't know if it was a coincidence. I don't know if I should wait this long again for the next part I need, and this worries me. However, I am very pleased with the vehicle, its technical features, its appearance, and also the staff at Kutay."
