I purchased Adidas Run Falcon 2 shoes via the Adidas mobile app on 26.11.2024 for ₺1,499. Although I used these shoes only 2–3 days a week in Istanbul, mainly for commuting to work and not for intensive sports, the upper part of the shoe tore in less than a year. For a brand like Adidas, I find it unacceptable that a product used under such normal conditions wears out this quickly. I sent the product to the Adidas service center, but my request was rejected and the company did not accept any responsibility. In the past, I had bought the same model in a different color, experienced a similar tear problem, sent that pair for inspection as well, and again received a negative response. This recurring situation leads me to seriously question the quality of the product and the brand’s approach to customer satisfaction. Their products are both expensive and, based on my experience, low-quality for the price, yet the brand tries to shift the responsibility onto the consumer instead of fulfilling its legal obligations. The warranty period for products purchased through the Adidas mobile application is 2 years, and I still have 9 months of warranty remaining. Despite this, they have rejected my claim. My application is registered under the number ATR03658316. I request that my shoes be treated in accordance with my legal rights and that a product exchange or a full refund be provided without further delay.
On November 10, 2024, I purchased a pair of Adidas Superstar shoes for my daughter from the Sporjinal store at Ankara Forum AVM. She wore them briefly in February 2025, then not at all until April, and used them regularly only until June 27, 2025—a total of about 3 to 3.5 months of active use. Desp...
On June 23, 2025, I purchased a pair of Adidas Runfalcon 5 CBLACK/FTWWHT/CBLACK shoes for around ₺4000. After wearing them for less than three months, I experienced a serious issue where the plastic part around the lace holes began cutting through the fabric. I used the shoes every other day for wal...
On 28.04.2025, I purchased a pair of Adidas turf football shoes from E**** B**** Spor at Samsun Piazza, with invoice number 1992577. I paid ₺2609 and was clearly told the product came with a 12-month warranty. I used the shoes strictly on turf fields and only for their intended purpose — no misuse, ...
In March 2025, I purchased a pair of children’s sports shoes for my son from the Adidas store in İzmir Westpark, paying ₺1500 by credit card. After only three months of use, the shoes tore at the toes in July 2025. I returned the product to the store with tracking number T25543050, requesting an exc...
In September 2024, I purchased a pair of white Adidas sneakers. Unfortunately, the shoes began to show significant wear and tear in less than a year, despite being used with care and under normal conditions. As a customer who takes proper care of their shoes, I find this level of deterioration in su...
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