I've placed an order at Adidas online yet can't see the items among the past orders. How can I see my orders in full in the order history?

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Xolvie
Xolvie Resolution Specialist October 04, 2023 3:57 pm

Order history refers to a section of your online account where you can view a record of your previous orders or purchases made through that particular website or platform. When your Adidas order is not immediately visible in your order history, and taking appropriate action, such as creating an account or contacting customer service, can help resolve the issue and provide clarity regarding your order status.
• Guest checkout: Your order is not linked to an Adidas account if you used guest checkout. Since it's not linked to an account, your order history won't show it. For future orders, create an Adidas account to access order details.
• Order Processing Time: Orders are processed before appearing in your order history. Adidas often takes 24 hours to process orders. Your order may not appear in your history yet.
• Technical Website Issues: If your order is still not in your order history after 24 hours, Adidas may be having technical issues. These issues can sometimes make order information appear incorrectly. If you suspect a technical issue, contact Adidas customer service. Their investigation can help ensure your order is properly recorded.

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