My calculations regarding my Turkish Airlines-allowed baggage went wrong. How can I send the exceeding luggage?

I purchased a ticket with Turkish Airlines for the Ankara–Hurghada flight on July 27 (via Istanbul), which includes only cabin baggage. Since we are traveling as a group of seven and need to bring items such as sunscreen, perfume, etc., that cannot be limited to under 100 ml, we decided to purchase ...

I sincerely congratulate! Turkish Airlines for being the first and only airline to impose a single baggage limit on intercontinental flights. The system calculated a whopping 188,000₺ for an additional 23 kg bag—yes, you heard that right, 188,000₺! This is an absolutely absurd and unacceptable prici...

As part of an EU project, we, as an official government institution, purchased tickets through Turkish Airlines (THY) for a work-based observation trip to Italy. According to the National Agency's agreement with THY, we were supposed to receive a 15% discount and a 40 kg baggage allowance. However,...

As part of an EU-funded project, we, as an official government institution, purchased Turkish Airlines (THY) tickets for a work-based observation trip to Italy. According to the National Agency's agreement with THY, we were entitled to a 15% discount and a 40 kg baggage allowance using a promotional...

Your email in response to my complaint is completely irrelevant to the issue I raised. I explained my question very clearly, and I am asking again because I need a solution. How can an airline that Turkish Airlines has an agreement with impose a 5kg baggage allowance for flying to South Korea, when ...

On September 29, 2024, my spouse and I arrived at Düsseldorf Airport for our connecting flight to Iğdır. At the gate, a woman, who we identified as Turkish based on her conversation, charged us 48 euros for excess baggage, claiming it would cover our entire journey to Iğdır. However, upon arrival at...

When purchasing my flight ticket, I was misled into buying a ticket without baggage. Later, I was charged an exorbitant fee for additional baggage. While Azal Airlines charges 40 USD for 23 kg of baggage, Anadolu Jet charged me ₺4050 for 16 kg of additional baggage. This situation shocked me and cau...

While handling online ticket transactions at Istanbul Airport, I did not come across any notice that bags would not be accepted. On June 27th, I had tickets for myself, my two children, and three others for the Istanbul/Mus flight. To make things easier for me, I ensured that my bags contained only ...

I experienced a baggage problem with Turkish Airlines. I bought flowers and chocolates for my wife, a hairpin for my daughter, and a small water gun for my son, which he really wanted. I packed these items into a small box. I sent my suitcase ahead to the plane and wanted to carry this small gift bo...

I purchased a ticket for myself from the official THY website for a flight from Istanbul to Berlin on 9.7.2024 and a return flight from Ljubljana to Istanbul on 30.7.2024. For the outbound flight, I selected the extrafly option, which included an 8kg cabin baggage and a 23kg checked baggage allowanc...

Hello. My daughter C***** D***** arrived at Düsseldorf Airport today at 14:50 to fly to Istanbul. Her ticket indicated a baggage allowance of 40 kg. To avoid any mistakes, we called Turkish Airlines customer service and confirmed this. Today at the airport, they weighed her baggage and told her to r...

I'm having trouble completing the damaged baggage form on the Turkish Airlines website. Even though I provided all the necessary details, I regret to inform you that your transaction cannot proceed, dear passenger. An error message saying "Please try again." is displayed. I've been dealing with this...

On June 13, 2024, I took my wife and our two children, one 10 months old and the other 5 years old, to Kahramanmaraş Airport for their flight to Pristina. After completing the check-in process for the Istanbul flight, my wife wanted to check in two cabin bags weighing 16 kg each along with the regul...

I experienced a baggage issue on Turkish Airlines flights. I had a flight with Turkish Airlines from Kinshasa to Istanbul on June 9th. Upon arrival in Istanbul, foreign passengers received their luggage, but Turkish passengers did not. This has happened to me three times this year. What are you tran...

Despite clearly showing in their system that I am a student, Turkish Airlines is not granting my student extra baggage allowance. Resolving this should not be so difficult! Recently, their lack of attention to our national volleyball players (forcing them to sit in economy seats on a commercial flig...

Hello, When I went to the baggage drop/check-in point in Brussels with my spouse, I showed my bags and asked if I could take them with me. They said I could. I asked them to weigh my bags to avoid any issues, and I put one on the scale. (The bag I put on the scale is the one that the ticket contr...

I paid an extra baggage fee to Turkish Airlines. Returning from Los Angeles, I mistakenly thought I was allowed only one piece of luggage, so I purchased an additional baggage allowance. However, I later found out that I was entitled to two pieces of luggage plus a carry-on. The lady at the ticket c...

I flew with Turkish Airlines from Guangzhou to Istanbul, a flight that lasted approximately 11 hours. First of all, it was the worst flight experience I've ever had. I flew for 11 hours with my knees bent, and my seat wouldn't recline. It was broken! We disembarked the plane in pain and went to retr...

Passengers left stranded as Turkish Airlines closes gates ahead of schedule. Staff allege that the gates were closed early, while customer service maintains that we were late based on CCTV footage. However, when we request to view the recordings, they are not provided. We arrived at the airport four...

My name is A*** K***. On April 22, 2024, I had a flight with the number TK671. After the plane landed, it was reported that the underplane baggage was left in Istanbul. The reason was that the baggage was offloaded to take on sufficient fuel. However, since I had previously flown to a country with s...

Hello, we were victims of Turkish Airlines and their Customer Service. I booked 5 tickets from Istanbul to Sharm El Sheikh for both ways via a website specializing in this business. I added those flights to my Turkish Airlines application. After a few days, I received a message that our first flight...

I purchased a ticket from Anadolu Jet, part of Turkish Airlines, on February 28, 2024, for a flight from Düsseldorf to Sabiha Gökçen on April 4, 2024. I was informed that after March 31, Turkish Airlines and Anadolu Jet would separate, and Turkish Airlines would no longer service the April flight. H...

I have two flights with Turkish Airlines (THY), one domestic and one international, with a 2-hour layover. When I couldn't arrange these flights as connecting flights during the check-in process via the internet and mobile app, I called customer service. However, the representative informed me that ...

On our Basel (Mulhouse) - Istanbul flight with Turkish Airlines (Anadolu Jet) TK853 scheduled to depart at 14:15 on March 18, 2024, the boarding gate was supposed to be declared at 13:35, with departure planned for 14:15. However, at 13:30, Turkish Airlines announced our names at Mulhouse Europort a...