When purchasing my flight ticket, I was misled into buying a ticket without baggage. Later, I was charged an exorbitant fee for additional baggage. While Azal Airlines charges 40 USD for 23 kg of baggage, Anadolu Jet charged me ₺4050 for 16 kg of additional baggage. This situation shocked me and caused significant inconvenience. Aircraft used for international flights are the same as those used for domestic flights and are very uncomfortable. These planes are not suitable for long journeys and fail to ensure passenger comfort. The fact that Anadolu Jet is a subsidiary of Turkish Airlines makes this even more unacceptable.Even water is sold during the flight, and this is not clearly stated anywhere. It is unacceptable that passengers have to pay extra to meet their basic needs. This journey truly disappointed me and made me feel bad. I request that my complaint be taken into consideration and that necessary adjustments be made regarding these issues.
I'm traveling abroad with Turkish Airlines, and they're asking for an extra fee for additional baggage that's almost as much as the ticket price I've already paid. Can you believe it? It's ridiculous that there's no extra baggage allowance besides the 8 kg of hand luggage. It's absolutely unacceptab...
Last August, I purchased a ticket from Turkish Airlines that included a 23 kg baggage allowance. When I arrived at the airport, they claimed my ticket only included cabin baggage and charged me an additional 105€ for the baggage fee. After numerous complaint emails and phone calls, it was acknowledg...
I had purchased a ticket for Anadolu Jet flight TK7177 on 28.07.2023. The route was Dalaman-Esenboga, Esenboga-Elazig with a layover. However, the flight departing from Dalaman was delayed by 40 minutes. I was informed that I would miss my connection to Elazig. When I spoke with Turkish Airlines tic...
On August 13, 2023, at 10:55 AM, I had a flight from Ankara to Şırnak. I had purchased my ticket from Anadolu Jet, a subsidiary of Turkish Airlines (THY). As can be seen from the airport's camera recordings, I started waiting in line at 10:00 AM to check in my luggage. My baggage allowance was 8 kg ...
Between 24.05.2024 and 26.05.2024, we purchased round-trip tickets for Gaziantep from Turkish Airlines for flights scheduled between 06:25 and 15:05. However, the plane we boarded was an Anadolu Jet aircraft. When we reported the issue to the airport authorities, they showed no interest. They told u...
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