My name is A*** K***. On April 22, 2024, I had a flight with the number TK671. After the plane landed, it was reported that the underplane baggage was left in Istanbul. The reason was that the baggage was offloaded to take on sufficient fuel. However, since I had previously flown to a country with similar issues, I wanted to confirm with the staff while boarding the plane after the bridge that the baggage was loaded. I was assured that 'all baggage was loaded and would reach the destination.' However, upon arrival, our baggage was missing and we were told it would arrive four days later. Considering the situation in the country and previous incidents, I expressed my concern to the THY staff about the possibility of the baggage being looted. The staff acknowledged the risk of looting but said they couldn't prevent it. Please show the necessary sensitivity regarding this issue and assist in ensuring the baggage is delivered completely and intact. I have a photo of the baggage I handed over in Istanbul.
On November 19, 2023, I was on THY flight TK2201 scheduled for 12:00 PM. We were delayed for 45 minutes on the plane before taking off. After arriving at Istanbul Airport, we waited another 45 minutes for our luggage, but it never arrived. Later, the staff informed us that the luggage for 25 passeng...
My name is A****. On August 12, 2023, at 10:10 AM, I had four tickets for the Istanbul-Gaziantep flight, but I was not allowed to board. My family and I were at Istanbul Airport at 09:09 AM, completed the baggage checks, and while entering all the information at the kiosk machine (at 09:21 AM), I...
I was on the THY flight TK-2349 from Istanbul to Izmir on 13.05.2024. The plane landed in Izmir around 22:30. When I went to the baggage carousel, I noticed that my baggage and the baggage of two other passengers had not arrived. The staff at the THY lost and found office informed us that there was ...
On 07/07/2024, I was on THY's flight TK-2205 from Kahramanmaras to Istanbul, scheduled to depart at 18:00. Upon boarding, I couldn't find a place to store my luggage, so I called the flight attendant. She informed me that there was no available space at the moment and suggested I place one bag under...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
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