Passengers left stranded as Turkish Airlines closes gates ahead of schedule. Staff allege that the gates were closed early, while customer service maintains that we were late based on CCTV footage. However, when we request to view the recordings, they are not provided. We arrived at the airport four hours ahead of schedule and found ourselves in an awkward situation.
Turkish Airlines violated gate closure rules and caused me to miss my international flight by closing the gate more than... 20 minutes early. They responded to my complaint both at the airport and through their website with the following 'false information': 'Boarding procedures end 20 minutes before t
Hello, I experienced an issue with my Turkish Airlines flight (PNR VQ74YV) on 05/01/2024 at 13:30 from Istanbul Airport ...to Agri Airport. Despite completing check-in at 13:00 for 2 adults, 2 children, and 1 infant, we were denied boarding because we were 3 minutes late. When we arrived at the gate at
Although I arrived at the final gate for Turkish Airlines flight TK2646 from Istanbul to Elazig, scheduled to depart at ...21:05 on 23.10.2024, at 20:43, I was told that the gate was closed, and my ticket was canceled, leaving me stranded. The monitor displays only showed a "final call" warning for tho
Despite arriving at the airport an hour before departure, we were unable to check in with Turkish Airlines and were deni...ed boarding. I tried to check in online while on the way, but the website was not working. Upon arrival at Istanbul Airport, we received no assistance and were repeatedly redirecte
Turkish Airlines did not allow me to board the flight Today (29/06/2025), I had a flight from Hatay to Istanbul at 20:35.... I did an online check-in, but due to a system error, I did not receive any check-in message or email. I called Turkish Airlines customer service, and they confirmed that my check