I have two flights with Turkish Airlines (THY), one domestic and one international, with a 2-hour layover. When I couldn't arrange these flights as connecting flights during the check-in process via the internet and mobile app, I called customer service. However, the representative informed me that such an option does not exist, saying, 'You couldn't find it online because it doesn't exist.' This situation is unbelievable and disappointing. Unfortunately, THY's quality leaves a negative impression in this way. The fact that my two flights cannot be connected and that I have to pick up and recheck my baggage at Istanbul airport (according to the customer service representative) is frustrating. Despite having flights with the same airline within 2 hours, I have to handle my baggage myself. Unfortunately, we cannot find this information anywhere and have to learn it on our own. It's disappointing for such a large company. I hope the attitude of the customer service representative is misleading and that the baggage connection process is possible. However, I don't expect a response to this complaint.
I purchased a flight ticket from THY for a connecting flight from Isparta to Gaziantep via Istanbul on 02.08. I received an email that the second flight was rescheduled. I approved the change for the second flight. On the day of the flight, I couldn't check-in due to the first flight also being dela...
I purchased a round-trip Baku-Istanbul ticket from Turkish Airlines. Despite arriving half an hour before the departure of my outbound flight, I was not allowed to board. On the same day, I bought another outbound ticket from THY. When the return date approached, I called customer service to confirm...
On 07.09.2023, I contacted THY customer service at +908503330849 (22:51) and had a 5.47-minute conversation. I asked if my daughter's 23 kg baggage allowance for the Orgi - Istanbul - Toronto flight could be used in two pieces. The representative informed me that it was possible and there would be n...
I purchased a round-trip connecting flight ticket from Izmir to Elazig for two people through the THY website, operated by AnadoluJet, a month ago. Ten days ago, I received a notification about a change in flight times. Upon checking the system, I found no issue with the connecting time for the outb...
THY overbooks flights and does not allow online check-in. Additionally, their staff provides misleading information, causing confusion and inconvenience to customers. They think offering money can compensate for all this trouble. Despite purchasing my ticket months in advance, I was not allowed to c...
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