On September 29, 2024, my spouse and I arrived at Düsseldorf Airport for our connecting flight to Iğdır. At the gate, a woman, who we identified as Turkish based on her conversation, charged us 48 euros for excess baggage, claiming it would cover our entire journey to Iğdır. However, upon arrival at Istanbul Airport, we were asked to pay an additional ₺630 for the same baggage. The real issue is that the 48 euros we paid in Düsseldorf didn’t appear in the system, and no receipt was given to us. Despite contacting customer service multiple times, I haven’t received a clear explanation. Turkish Airlines needs to investigate this matter and address their staff’s actions. Has anyone asked this woman if she really processed the payment?
On March 9, 2024, at 19:57 (CET), I purchased a round-trip ticket from Düsseldorf to Ankara for June through the Turkish Airlines iOS app, costing ₺17,616.34. Despite the charge being made to my card, I did not receive the ticket. I opened a case with Turkish Airlines regarding this issue, but afte...
On 13.08.2023, my spouse and I had a THY flight from Istanbul Airport to Ordu-Giresun Airport at 16:00. We couldn't complete the self check-in and no ...
On June 13, 2024, I took my wife and our two children, one 10 months old and the other 5 years old, to Kahramanmaraş Airport for their flight to Pristina. After completing the check-in process for the Istanbul flight, my wife wanted to check in two cabin bags weighing 16 kg each along with the regul...
On October 10, 2024, I flew on Turkish Airlines flight TK1528, only to discover upon arrival in Istanbul that all the luggage from the flight was left behind in Düsseldorf. When we went to the baggage claim, we were shocked to learn that none of the bags had been loaded onto the plane. It felt like ...
During my flight to Istanbul, an authorized person at the kiosks took my excess baggage and informed me that I could pay for it. I paid the lady who was operating the device. However, she refused to provide receipts, claiming that I was required to accept the bags in exchange for the payments I made...
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