On June 13, 2024, I took my wife and our two children, one 10 months old and the other 5 years old, to Kahramanmaraş Airport for their flight to Pristina. After completing the check-in process for the Istanbul flight, my wife wanted to check in two cabin bags weighing 16 kg each along with the regular baggage, but she was denied. Despite explaining that handling these bags with two children would be impossible, we were charged ₺3480. I fail to understand the difference between having a bag in the cabin or in the other compartment if it doesn't exceed the weight limit. What upset us further was a similar incident where a woman asked a staff member to check in her bags while boarding the flight to Pristina in Istanbul, and the staff accepted. We never faced such an issue with Pegasus Airlines. My wife tearfully paid the fee and boarded the plane with our children. This is such a lack of care and sensitivity. I still hold Turkish Airlines in high regard and believe they are unaware of this issue. I request that the responsible person at Kahramanmaraş Airport be warned and penalized, and that our grievance be addressed.
On December 12, 2023, at 11:00 AM, we arrived at Istanbul Airport for our flight with PNR number WHTKZY. Our check-in was completed, and we only needed to drop off our luggage. We went to the baggage drop-off system with our mobile boarding passes (which we did ourselves) and paid ₺465 due to overwe...
On July 3, 2024, I purchased Istanbul-Rize flight tickets for my wife and daughter through the Turkish Airlines website for a July 22, 2024 flight. We completed check-in 24 hours before the flight and paid for two seat selections. We arrived at the airport on July 22, 2024, at 10:26 AM and checked i...
My wife and two daughters had a flight with Turkish Airlines on February 5, 2024, flight number TK 2684 at 16:40 from Istanbul Airport to Batman. I dropped them off at Istanbul Airport two hours before the flight. Check-in procedures were completed, luggage was handed over, and boarding passes were ...
Turkish Airlines, which proudly carries my country's flag internationally, should provide better service to its customers. The staff you choose should be more carefully selected, and your rules should be consistent across different airports. On my flight from Istanbul Airport to Elazig on 12/08/2...
Before our Turkish Airlines flight from Thessaloniki to Istanbul at 21:45 local time on November 16, 2024, during check-in, Turkish Airlines requested an extra fee of €37 because I had purchased three pieces of 23 kg luggage in advance. When I handed over two suitcases weighing 30 kg and 21 kg in to...
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