On April 22, 2024, I purchased a multi-flight ticket through the Turkish Airlines iOS app for Vienna - Istanbul outbound and Istanbul - Munich return. While selecting my ticket, I specifically chose the extrafly option for both flights. After making the payment, I noticed that the amount charged was less than the initial amount shown. Upon checking the confirmation email, I found that my tickets were booked under the ecofly option instead of extrafly. When I contacted customer service, they informed me that they could not make any changes and advised me to provide feedback through the website. Currently, with the ecofly option, I do not have checked baggage allowance, and purchasing it would cost a significant amount. I am seeking assistance from the authorities to correct this error and update my ticket to the preferred option. The issue of selecting extrafly but receiving ecofly tickets on the iOS app still persists.
I purchased a ticket for myself from the official THY website for a flight from Istanbul to Berlin on 9.7.2024 and a return flight from Ljubljana to Istanbul on 30.7.2024. For the outbound flight, I selected the extrafly option, which included an 8kg cabin baggage and a 23kg checked baggage allowanc...
I purchased a ticket for the 02/02/2023 6:40 AM SAW-ESB flight from Turkish Airlines using their mobile app. While trying to select the Ecofly package, a confirmation screen appeared, but due to a malfunction on my phone screen, I couldn't see it clearly. After completing my transaction, I realized ...
On January 21, 2024, I mistakenly purchased a ticket for the Istanbul-Izmir flight from Istanbul Airport instead of Sabiha Gokcen at the same time. When I tried to change the ticket, I was informed that it was a non-changeable ticket and that no changes could be made, rendering my ticket unusable. A...
On September 15, 2024, I purchased a ticket from Antalya to Istanbul. Due to an error on Turkish Airlines' website, the ticket was issued as if it was from İzmir Airport. I had to make a change and ended up paying over a thousand lira to change the ticket. I submitted feedback regarding this, but my...
I booked a ticket with reservation code wm8bdf through Skyscanner, which redirected me to the Turkish Airlines website. It was around 3:00 AM. By mistake, I selected January 11, 2024, instead of January 12, 2024, for my departure date. The ticket was marked as non-changeable and non-refundable. I co...
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