I flew with Turkish Airlines from Guangzhou to Istanbul, a flight that lasted approximately 11 hours. First of all, it was the worst flight experience I've ever had. I flew for 11 hours with my knees bent, and my seat wouldn't recline. It was broken! We disembarked the plane in pain and went to retrieve our luggage, only to find that one of the wheels on my suitcase was broken. I immediately informed the authorities, recalling their advertisements promising new luggage in such cases. However, the suitcase they offered me was only two-thirds the size of my own.
I pointed out that my belongings wouldn't fit and requested either a larger suitcase or an additional one. But I was told, 'We can't do that.' When I suggested putting half of my items in the new suitcase and dragging the broken one, this proposal was also rejected. I would like to mention that previously, my Samsonite suitcase was damaged, and despite showing the receipt, I was told to 'get it repaired, and if that doesn't work, come back to us.' Being forced to deal with the repair of a suitcase they broke is unacceptable.
In such cases, a unit should be established there, and the repaired suitcase should be shipped to us afterward. For everyone's information, Turkish Airlines is absolutely failing in this regard.
They are careless, inattentive, and unhelpful. This situation is truly disappointing and unbecoming of the company.
My Turkish Airlines flight from Bingol to Antalya to Ankara in July turned into a ridiculous saga. The plane experienced a delay just as we were about to take off. We missed our Antalya flight from Ankara due to the delay. They assured us that they would take us to a 5-star hotel and arrange for our...
Turkish Airlines TK1304 flight from Malaga to Istanbul and then a transfer to Ankara left me with a broken suitcase wheel. I had received my suitcase before the trip, and it had not even been two days. Now Turkish Airlines is telling me to fix it through another channel. I do not understand what my ...
On November 4, I took a 23-hour Turkish Airlines flight from Turkey to the United States, and it was a terrible experience from start to finish. After the long journey, my baggage arrived severely damaged and was delayed by an entire day. Being abroad, I couldn’t call customer service, so I reached ...
It was the first time I flew with Turkish Airlines, and it will definitely be my last. They gave me the worst experience I’ve ever had. I flew from Istanbul to Bucharest, and when I arrived, my baggage was nowhere to be found. I asked about it, and to my surprise, they told me it was still in Istanb...
I took a Turkish Airlines flight from Van to Istanbul's new airport. My suitcase took forever to arrive and was completely ruined, making it and everything inside it completely useless. When I got my luggage, I was really surprised to see that the suitcase was in pretty bad shape. It had cracks, den...
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