I purchased a ticket from Anadolu Jet, part of Turkish Airlines, on February 28, 2024, for a flight from Düsseldorf to Sabiha Gökçen on April 4, 2024. I was informed that after March 31, Turkish Airlines and Anadolu Jet would separate, and Turkish Airlines would no longer service the April flight. However, since the ticket and PNR belong to Turkish Airlines, Anadolu Jet cannot process anything. For a month, I have been trying to purchase a checked baggage allowance, but no one is helping. Anadolu Jet directs me to Turkish Airlines, and Turkish Airlines directs me back to Anadolu Jet. I simply want to buy a baggage allowance by paying for it. Is that so difficult? If a transition occurred, why wasn't a PNR created with Anadolu Jet? If the service was to be discontinued, there should have been a transfer to avoid inconveniencing passengers. I will have to buy baggage at a higher price at the airport and may not even be able to purchase a baggage allowance. I might not even be able to board the flight with this ticket. No one can provide clear information on this matter.
I had two tickets for the TK7372 flight on February 11, 2024, at 08:35. Due to health issues, I had to put my tickets on hold. Today, I wanted to rebook my tickets. I waited for an hour to connect with customer service. Despite being named 'Jet', Anadolu Jet has separated from Turkish Airlines, and ...
I purchased round-trip tickets from Turkish Airlines for my daughter (THY PNR: sdfrwm / ticket no: 2352222150730) and her friend (THY PNR: R867HL / ticket no: 2352222150732) for the Esenboga-Stansted route on January 12, 2024. After the tickets were transferred to Ajet, the PNRs were changed to PNR:...
On 06.04.2024, I purchased a ticket for Istanbul-Trabzon and my girlfriend bought a ticket from Izmir to Trabzon via Istanbul Sabiha Gokcen. It had been about a month since we bought the tickets. Two days ago, we received a notification asking us to confirm our new flight details. I confirmed mine, ...
Turkish Airlines and AnadoluJet separated without informing their passengers, causing significant inconvenience for us. They presented the change in our flight as a simple schedule adjustment, but it turns out the airline had changed, and we were not notified. I am particularly affected because my t...
I purchased a round-trip ticket from Turkish Airlines for a flight from Ercan Airport in Lefkosa to Sabiha Gokcen Airport on April 3, 2024, and a retu...
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