If you notice a spelling error in your name on your Turkish Airlines ticket, keep in mind that the first and last names recorded during the reservation and ticketing process typically cannot be changed later. Turkish Airlines is not responsible for any problems caused by technical difficulties or inaccuracies in contact information. However, you should still contact customer service because, in some cases, airlines will allow minor name changes or corrections, such as correcting typos or reflecting legal name changes (such as a last name change due to marriage). Significant name changes for transferring flight tickets are generally not permitted for a variety of reasons.
I purchased flight tickets from Turkish Airlines under the reservation code UJEG5Z for two passengers, with departure on November 21, 2025 to Prague and return on November 25, 2025 from Prague, at a total cost of ₺17,785.40. My outbound ticket is ExtraFly, and my return ticket is FlexFly package. Du...
On 26/08/2026, I purchased 4 tickets for a family flight from Antalya to Istanbul. My 4-year-old child’s name should have been entered as Y****, but due to the system’s auto-complete, it was mistakenly written as Y****. As soon as I noticed the error, I called Turkish Airlines customer service, but ...
On July 15, 2025, I attempted to purchase a flight ticket from Adnan Menderes Airport to Juba Airport (for travel on August 8, 2025) using both the Turkish Airlines website and mobile app. The listed price was ₺20,666 on both platforms, but every attempt to complete the transaction was blocked by an...
I checked in for my Turkish Airlines flight to Kars almost two hours early and handed over my luggage. At the airport, the departure gate changed three times, and while I was waiting at the second gate, I ended up missing my flight at the last moment. I went to the help desk to ask what could be don...
I purchased my ticket for June 10 from Izmir to Van through the Turkish Airlines app using a PNR code. Due to work-related reasons, I need to cancel my ticket. However, when I try to cancel it through the app, it gives a warning saying “contact the agency.” When I call customer service, they tell me...
I realized that I had accidentally purchased a non-changeable ticket category for our family trip abroad through the Setur agency. On the same day I bought the ticket, I contacted both Setur and Turkish Airlines to request a change in the ticket category, but I received a negative response from both...
I bought a ticket on the Obilet app for a Turkish Airlines flight, and the confirmation clearly said my trip is set for the night of Thursday, May 9, 2025, going into Friday. Even so, Turkish Airlines said that the ticket was really for the day before and even showed a printed copy to back up their ...
On February 11, 2025, I bought two tickets for a flight from Istanbul to Samsun set to depart one month later. Not long after, I noticed I had picked the wrong date and reached out to customer service within 10 minutes. Even after contacting them right away, they failed to fix the date or provide a ...
I mistakenly bought a ticket for Wednesday, December 25, 2024, when I meant to get one for Wednesday, December 18, 2024. I quickly recognised the error and reached out to Turkish Airlines to amend the date, eager for a swift solution. Unfortunately, I was unable to receive any help or support, despi...
Hello, I purchased tickets for 3 consecutive flights with Turkish Airlines through Booking.com. All the tickets have the same PNR code 'vwhraw'. I entered my first and last name correctly on Booking.com, and the confirmation email I received showed my name correctly. However, when I tried to check i...
While purchasing tickets from Chicago to Istanbul for my employees, I mistakenly entered the wrong surname for one of them and noticed it only after completing the purchase. There were 23 hours left until the flight when I realized the mistake. When I called customer service, they told me I could co...
I purchased a round-trip ticket from Sinop to Istanbul for my spouse and child through the THY app. The PNR code is R5H7SR. Later, I realized I had misspelled my spouse's last name and called customer service. They advised me to submit feedback through the THY feedback site to correct it, which I di...
At Dalaman Airport, the Turkish Airlines ticketing staff seem to create problems out of boredom or idleness. I requested twice to update my new surname on my Turkish Airlines account, but it was not updated. I purchased a ticket through my account, and my old surname appeared on the ticket. At Dalam...
On November 3, 2023, we went to Istanbul Airport for our Istanbul-Tivat flight and learned that the flight was canceled due to technical reasons. The officials at the airport informed us that the ticket was purchased through an agency and that cancellations and refunds could not be processed. I did ...
I purchased tickets from Turkish Airlines for my son and myself to Italy (Rome). Both my son and I hold dual citizenship. I bought the tickets using our Turkish names. However, since we do not have Turkish passports, we will be traveling abroad with our red passports. Because the names on our passpo...
I have been a member of Miles&Smiles for years. After my divorce, I reverted to my maiden name. I purchased a ticket through Miles&Smiles for departure on 09.03.2024 and return on 11.03.2024. However, I noticed that my old last name was on the ticket after purchasing. I immediately contacted custome...
I purchased a cheap ticket from Malatya to Istanbul airport with Turkish Airlines for February 22, 2024, at 11:40. While booking, I entered the passenger's ID number and date of birth correctly, but another name was mistakenly written in the passenger name section. I immediately contacted the airlin...
I would like to voice my discontent with the customer representatives of Turkish Airlines. It can be quite frustrating when individuals reach out for help during their most joyous occasions, only to find themselves feeling upset and troubled. I want to make it clear that I have decided not to buy ti...
I purchased a flight ticket with the reservation code v** for my spouse from Turkish Airlines for a Samsun-Mardin flight with a layover in Istanbul on 20.01.2024. We arrived at the airport two hours before the flight, well within the check-in period. When asked for identification during the check-in...
I encountered a shocking surprise upon reaching the Istanbul Airport a month after purchasing my Mia flight from the THY website. The surname on the ticket showed "Yıl" instead of "Yıldırım." Despite the correct ID number for Turkish citizens being entered during the ticket purchase, the staff insis...
Hello, Today, I purchased a ticket for Cyprus Ercan. The ticket price was ₺2,500, but I accidentally included one of my two last names next to my fir...
I purchased a flight ticket from Turkish Airlines and tried to do an online check-in 12 hours before the flight. However, I couldn't complete the process due to a surname error warning. I called THY customer service for assistance, but they informed me that since my ticket was economy class, the che...
Had a ticket from Turkish Airlines (THY) and later immediately called customer service to inform them of a surname change due to marriage. They advised me to fill out a feedback form, which I did, and I was subsequently contacted by customer service. Concerned about any issues with my flight the nex...
I purchased a ticket from THY and immediately called customer service to inform them of my surname change due to marriage. I was told to fill out a feedback form, which I did and submitted. I also received a call from customer service. I asked if there would be any issues with my flight tomorrow; th...
I noticed an error in the ticket I purchased from THY and contacted customer service 15 minutes later. I was instructed to immediately create a feedback form and reach out to them again. Over the course of a week, I called 5-6 times to remind them, and each representative created an urgency record. ...
