While purchasing tickets from Chicago to Istanbul for my employees, I mistakenly entered the wrong surname for one of them and noticed it only after completing the purchase. There were 23 hours left until the flight when I realized the mistake. When I called customer service, they told me I could correct this issue by filling out a feedback form. After submitting the form, they processed the feedback reference number as urgent (since there were less than 24 hours left until the flight).
16 hours before the flight, the issue was still unresolved, so I called customer service again. They marked it as urgent in the system once more.
13 hours before the flight, I called customer service again because the issue was still not resolved. The representative told me that they would get back to me, but it might not be in time for the flight. What do you mean! If my employee cannot board the flight due to the surname error, what good is it to get back to me after the flight? If this issue couldn't be resolved quickly, you should have informed me from the beginning. Initially, I was planning to repurchase the ticket with a partial refund if customer service hadn't directed me to the feedback form. Now, if I cancel the ticket, I will have to buy a new one for $200 more. You are causing me inconvenience!
On October 30, 2023, at 23:35, I purchased a flight ticket from Istanbul to Gaziantep. However, after purchasing, I realized that I had mistakenly bought a ticket for 22:55 instead of my preferred time of 19:40. I immediately contacted customer service to change the time. Unfortunately, they said th...
I purchased a ticket for November 30, 2024, 13 days before my travel. After buying, I realized I had bought a ticket to Ankara instead of Istanbul. During my research, the page had refreshed, and the Ankara option remained open. I called customer service and immediately explained the situation. They...
I tried to buy two tickets for my daughter and myself using our Miles&Smiles membership. Since my daughter was also registered under my membership, both tickets were mistakenly issued in her name. I realized the mistake 12 hours before the flight while trying to check in. Upon noticing, I immedia...
I purchased a same-day round-trip ticket from Istanbul to London with Turkish Airlines. I missed the outbound flight and bought a new ticket for the next available flight. I called customer service to request a refund for the missed flight, and they informed me that I would receive a refund of ₺3200...
I purchased a round-trip ticket from the Anadolu Jet website for travel from Istanbul Sabiha Gokcen Airport to Trabzon. Less than 24 hours before the flight, my child fell ill, and I wanted to change the flight. However, the website stated that changes could not be made if there were less than 72 ho...
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