On 26/08/2026, I purchased 4 tickets for a family flight from Antalya to Istanbul. My 4-year-old child’s name should have been entered as Y****, but due to the system’s auto-complete, it was mistakenly written as Y****. As soon as I noticed the error, I called Turkish Airlines customer service, but they did not allow a name correction and only offered cancellation and refund. When we tried to purchase a new ticket, we found that the price had doubled, and on top of that, a ₺250 processing fee was requested. There was also a ₺600 difference between the price given by customer service and the price shown in the system. Throughout this process, I did not see a solution-oriented approach—only additional charges. For the ticket I paid ₺8950, I request that this issue be resolved, my child’s name corrected to “Y****,” and the extra fee demand removed. Ticket number: 2352274968804.
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
My husband purchased tickets for himself, his mother, and our one-year-old daughter for the Turkish Airlines Bodrum-Milas/Istanbul flight on 10.02.2024 with PNR code VB8LBI. During the check-in process, the app did not clearly indicate the 'add baby' option, resulting in an extra infant passenger be...
I purchased a cheap ticket from Malatya to Istanbul airport with Turkish Airlines for February 22, 2024, at 11:40. While booking, I entered the passenger's ID number and date of birth correctly, but another name was mistakenly written in the passenger name section. I immediately contacted the airlin...
I purchased a round-trip ticket from Sinop to Istanbul for my spouse and child through the THY app. The PNR code is R5H7SR. Later, I realized I had misspelled my spouse's last name and called customer service. They advised me to submit feedback through the THY feedback site to correct it, which I di...
Hello, on January 25, 2024, I purchased a round-trip ticket from Turkish Airlines for three people: A**** C********, K**** G****, and Y***** from Istanbul to Elazig Airport. I completed the outbound ticket and checked in. However, when I bought the return ticket, the page booked another one-way tick...
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