I realized that I had accidentally purchased a non-changeable ticket category for our family trip abroad through the Setur agency. On the same day I bought the ticket, I contacted both Setur and Turkish Airlines to request a change in the ticket category, but I received a negative response from both. I clearly explained that it was a mistake, that I am willing to pay the fare difference, and that I would be seriously affected if our visa gets rejected, yet no one is willing to assist. I even asked if the ticket could be canceled and reissued with the correct category, but they refused that as well. Is such a rigid attitude really acceptable? I sincerely hope someone with empathy can help me resolve this issue.
I wanted to buy round-trip domestic tickets from Turkish Airlines for my spouse and child. While purchasing the tickets through the mobile app, I accidentally selected my name and my child's name and completed the transaction. This happened because the names are not displayed on the payment page, so...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
We bought a plane ticket from Turkish Airlines for my mother due to a hospital visit. We mistakenly booked the return date as 05.03.2024 instead of 27.02.2024. We realized the mistake on the same day we purchased the ticket. We wanted to change the date, but they did not accept it. We offered to kee...
I purchased a ticket from Turkish Airlines and need to make a change, but I am unable to reach customer service. I have tried multiple times, but there is no response. I also attempted to modify my ticket through the Turkish Airlines app, but I keep getting error messages. The system does not allow...
I previously purchased multi-destination tickets for myself and my foreign spouse using my miles. To change one of these tickets, I contacted Turkish Airlines Customer Service. When I tried to make the change through the Turkish Airlines app, I encountered an error. I want to emphasize that I am cal...
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