I purchased a flight ticket with the reservation code v** for my spouse from Turkish Airlines for a Samsun-Mardin flight with a layover in Istanbul on 20.01.2024. We arrived at the airport two hours before the flight, well within the check-in period. When asked for identification during the check-in and ticketing process, we realized we had forgotten the ID and presented a driver's license instead. Despite the T.C. ID number matching, the old driver's license had a maiden name, so it was not accepted. The staff suggested we verify the ID through the e-government portal. Even after doing so, they insisted we needed to bring the physical ID. We called my brother to bring the ID from home and informed the staff. Despite repeatedly explaining that we had a nine-month-old baby with us and requesting them to proceed with the check-in, promising to show the ID upon arrival, the staff refused to process without seeing the ID first. The ID arrived 28 minutes before the flight, but when we tried to check in, we were told the system had closed two minutes earlier. Since there were no more Samsun-Mardin flights that day, we had to book tickets for the next day, incurring an additional ₺2,098. I am deeply disappointed with the extra cost and the inconvenience caused by having to wake up my nine-month-old baby early the next day to bring him to the airport again.
My husband purchased tickets for himself, his mother, and our one-year-old daughter for the Turkish Airlines Bodrum-Milas/Istanbul flight on 10.02.2024 with PNR code VB8LBI. During the check-in process, the app did not clearly indicate the 'add baby' option, resulting in an extra infant passenger be...
Hello, I purchased tickets on 09.01.2024 for my spouse, myself, and our 44-day-old baby. The ticket details were for a flight on 25.01.2024, with flight code TK7702, departing from SAW at 00:10 and arriving at GYD at 03:55. On 18.01.2024, I was informed without any prior notice that the flight sc...
On August 6, 2023, I had a flight with Turkish Airlines from Samsun Airport to Istanbul Airport at 19:25 with PNR T2ZEYNK for three people. I had forgotten my child E*** S*** T***'s ID in my hometown, so I obtained a population registration sample via e-government. However, since this was not accept...
I had a flight with Turkish Airlines (THY) on July 19, 2024, but faced a shocking and deeply upsetting experience. On the way to the airport, I either lost my wallet or it was stolen. Inside were several documents, including my 18-month-old baby’s ID. Fortunately, my spouse and I still had our IDs w...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
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