Had a ticket from Turkish Airlines (THY) and later immediately called customer service to inform them of a surname change due to marriage. They advised me to fill out a feedback form, which I did, and I was subsequently contacted by customer service. Concerned about any issues with my flight the next day, I inquired and was assured, "No problem, just update your surname on Miles and Smiles." To facilitate this, I sent a photo of my marriage certificate. This morning, upon arrival at Cappadocia Airport, I approached a staff member at the third counter (a stout, slim person) and showed the feedback code starting with TK. I even handed them my phone to show the correspondence. After waiting, they returned and claimed, "This code doesn't appear." Before I could react, I found myself in the presence of the police. I cooperated with their investigation, waiting for approximately 40 minutes. Eventually, they said, "Okay," but Turkish Airlines has truly left me regretful. As a doctor, experiencing such inconvenience after going through all the necessary procedures was extremely frustrating. Never again!
I purchased a ticket from THY and immediately called customer service to inform them of my surname change due to marriage. I was told to fill out a feedback form, which I did and submitted. I also received a call from customer service. I asked if there would be any issues with my flight tomorrow; th...
I bought a ticket for 2 people from the Turkish Airlines mobile application, and after 2 minutes I realized that I entered the same surname for both passengers by mistake, I immediately called THY and they told me to write a feedback e-mail at least 4 times and we made 7 phone calls even though I se...
In February, I purchased a ticket using my maiden name, a***, for a round trip to Cyprus, with the outbound flight under p**** and the return flight under a***. After getting married, my surname changed to a**** u***. When I requested a surname change on my tickets, a***, which is one of their curre...
I submitted 12-13 Feedback Forms and sent emails for months to use the miles points my spouse earned from Turkish Airlines, but I was continuously inconvenienced. Despite my spouse's miles points being registered and having access to the THY account, every possible difficulty was created to prevent ...
I purchased a round-trip ticket from Sinop to Istanbul for my spouse and child through the THY app. The PNR code is R5H7SR. Later, I realized I had misspelled my spouse's last name and called customer service. They advised me to submit feedback through the THY feedback site to correct it, which I di...
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