I purchased tickets from Turkish Airlines for my son and myself to Italy (Rome). Both my son and I hold dual citizenship. I bought the tickets using our Turkish names. However, since we do not have Turkish passports, we will be traveling abroad with our red passports. Because the names on our passports differ from those on the tickets, I requested a name change. I sent all the necessary documents, including our passports, ID cards, and name equivalency certificates. The name change was made for my son, but I received a message that it could not be done for me, without any explanation. I was only told that I could purchase a new ticket at a higher price and cancel my old ticket. Despite numerous calls, the operators I spoke with kept telling me to wait. I don't understand why a name change was possible for my son but not for me. It feels like they are making things difficult for me while approving my child's request. I don't understand the purpose behind these decisions. If the goal is to resolve this issue, you should resolve it immediately and take appropriate action. We expect something to be done about the inconvenience caused to us. We are earning you money under difficult conditions, but we can't find anyone to address our concerns. We have been waiting for 4 days, and there are only 3 days left until our flight. Due to this uncertainty, we haven't been able to make any preparations. It shouldn't be this easy to disregard someone's efforts. I urgently request a solution.
I requested a ticket change from Turkish Airlines due to a health issue and was told I could use it as a travel voucher. I called customer service to create new tickets for my wife and myself, but they failed to create one for my son. Every time I tried to pay, the transaction was canceled. I was tr...
I wanted to buy round-trip domestic tickets from Turkish Airlines for my spouse and child. While purchasing the tickets through the mobile app, I accidentally selected my name and my child's name and completed the transaction. This happened because the names are not displayed on the payment page, so...
In February, I purchased a ticket using my maiden name, a***, for a round trip to Cyprus, with the outbound flight under p**** and the return flight under a***. After getting married, my surname changed to a**** u***. When I requested a surname change on my tickets, a***, which is one of their curre...
I purchased a round-trip ticket for my son from Ankara to Turin (Italy). The departure was on April 10th, and the return was on April 12th. However, due to extreme congestion at passport control in Rome, he had to wait 2.5 hours for his turn, causing him to miss his connecting Alitalia flight. Conse...
On 26/08/2026, I purchased 4 tickets for a family flight from Antalya to Istanbul. My 4-year-old child’s name should have been entered as Y****, but due to the system’s auto-complete, it was mistakenly written as Y****. As soon as I noticed the error, I called Turkish Airlines customer service, but ...
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