At Dalaman Airport, the Turkish Airlines ticketing staff seem to create problems out of boredom or idleness. I requested twice to update my new surname on my Turkish Airlines account, but it was not updated. I purchased a ticket through my account, and my old surname appeared on the ticket. At Dalaman Airport, I was told that I needed to present an ID or document with my old surname. I showed a verifiable, barcode-stamped population registration sample from the e-government system, but it was not accepted. They insisted on a physical ID card. I have never encountered such nonsense where a barcode-stamped document is not accepted in official transactions. No other airport, including those in Istanbul, creates arbitrary procedures like this. They sent me to the police cabin for a background check. Despite my ID number and all my information matching my ID card and official institution ID, these so-called responsible staff wasted my time, causing me to barely make it to baggage drop-off at the last minute. I hope at least a warning is given to these staff members.
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
I am quite dissatisfied with my recent experience on Turkish Airlines. I checked two luggage at Istanbul Airport for my flight to Dalaman, but only one suitcase arrived. The personnel was unable to explain why my second suitcase was missing and informed me that it would be sent on the next evening f...
I have been flying with Turkish Airlines for years. Due to my profession, I take at least 2-3 domestic flights a month. However, recently I have been experiencing several issues with the staff at Turkish Airlines. Particularly on international flights, I have faced significant problems. There is als...
Despite arriving at Istanbul Airport approximately 1 hour before my 09:35 Turkish Airlines flight to Adana, I missed the flight due to the staff's misguidance and lack of knowledge. I went to the domestic flights counter to check in my luggage, but the staff there directed me to ask the central Turk...
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