On November 3, 2023, we went to Istanbul Airport for our Istanbul-Tivat flight and learned that the flight was canceled due to technical reasons. The officials at the airport informed us that the ticket was purchased through an agency and that cancellations and refunds could not be processed. I did not receive any compensation for my expenses. During my call with the customer service, I was informed that the tickets were open and could be used within a year. On February 17, when I checked the Turkish Airlines website to use my open ticket, I was able to use the tickets. However, as of March 16, when I tried to use my open ticket, I received a surname mismatch error. During my call with customer service, I was informed that the ticket was refunded and that no further action could be taken regarding the ticket. Despite already experiencing financial and emotional distress due to the cancellation of my flight caused by Turkish Airlines or the airport, I have now learned that I cannot use my open ticket. I request a prompt resolution to this issue and compensation for my inconvenience.
PNR no: 2359310327402 - Mr. Y****
2359310327401 - Ms. E*****
Hello, on 13.03.2024, I purchased two tickets for S***** C***** E****** and S*** A****** for travel between 13.03.2024 and 19.03.2024. A few hours later, we wanted to cancel the tickets. We were informed that the tickets could not be canceled and would be forfeited unless we opted to keep them open ...
On September 8, 2023, I landed in Sivas from Istanbul with my Turkish Airlines flight, PNR number V36W24. After some time, I contacted customer service to reschedule my return flight from Sivas to Istanbul from September 10, 2023, to September 11, 2023. They informed me that a fee would apply, which...
On 06.08.2023, I purchased three tickets for my wife, daughter, and mother-in-law for the EDO-IST route scheduled on 13.08.2023. The PNR for this booking is: tzbvwj. Subsequently, on 10.08.2023, just 3 days before the flight, we received an SMS from Turkish Airlines informing us that the flight was ...
I purchased a ticket for my spouse for the Erzurum to Istanbul flight on 28.10.2023 (PNR: rmvvyy / aslan) and another ticket for the same day to Istanbul Kocaseyit Airport (PNR: raydfp / aslan). However, we had to change the ticket due to the cancellation of our Erzurum to Istanbul flight. As a resu...
On July 18, 2024, at 19:45, I purchased an economy package ticket from Istanbul Airport to Kutahya Zafer Airport. I mistakenly bought the ticket for the wrong date and requested to change it to July 19, 2024. The customer service representative informed me that date changes were not possible, but I ...
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