I purchased a ticket from THY and immediately called customer service to inform them of my surname change due to marriage. I was told to fill out a feedback form, which I did and submitted. I also received a call from customer service. I asked if there would be any issues with my flight tomorrow; they said, 'No, there won't be any issues, just update your surname on Miles and Smiles.' I sent a photo of my marriage certificate for this. This morning, when I arrived at Cappadocia Airport, I showed a staff member (a stocky, thin person at counter 3) the feedback code starting with TK. I even asked them to show it to the person in charge using my phone. I waited, and then they came back and said, 'This code is not visible.' Before I could say anything, I found myself next to the police. I watched them investigate me and waited for about 40 minutes. Finally, they said, 'Okay,' but THY made me regret this. As a doctor who did everything right, facing such an issue was extremely frustrating. Never again!
Had a ticket from Turkish Airlines (THY) and later immediately called customer service to inform them of a surname change due to marriage. They advised me to fill out a feedback form, which I did, and I was subsequently contacted by customer service. Concerned about any issues with my flight the nex...
I have been a member of Miles&Smiles for years. After my divorce, I reverted to my maiden name. I purchased a ticket through Miles&Smiles for departure on 09.03.2024 and return on 11.03.2024. However, I noticed that my old last name was on the ticket after purchasing. I immediately contacted custome...
I bought a ticket for 2 people from the Turkish Airlines mobile application, and after 2 minutes I realized that I entered the same surname for both passengers by mistake, I immediately called THY and they told me to write a feedback e-mail at least 4 times and we made 7 phone calls even though I se...
Due to my spouse's surname change after marriage, we contacted THY Miles and Smiles as the online system did not automatically update the surname. Since my spouse is also a student, it is crucial for the surname change to reflect in the system before our international flight to avoid mismatched iden...
I purchased a round-trip ticket from Sinop to Istanbul for my spouse and child through the THY app. The PNR code is R5H7SR. Later, I realized I had misspelled my spouse's last name and called customer service. They advised me to submit feedback through the THY feedback site to correct it, which I di...
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