On February 11, 2025, I bought two tickets for a flight from Istanbul to Samsun set to depart one month later. Not long after, I noticed I had picked the wrong date and reached out to customer service within 10 minutes. Even after contacting them right away, they failed to fix the date or provide a refund. I was informed that canceling the tickets would result in a deduction of ₺1,700. It's absolutely unreasonable to charge such a steep fee for a mistake that was reported just minutes after booking. This experience falls short of what I anticipate from a well-regarded airline such as Turkish Airlines. I would appreciate it if this matter could be examined and addressed justly. I urge you to address this unfair policy promptly.
You have become a very mediocre brand. You do not provide any refund or change rights for the ticket issued with the wrong date 10 minutes ago, and you have been stalling under the name of feedback. You have completely ruined THY, which I have used for years, in my eyes. Not intervening in any way for the ticket 40 days later is a trap you have set up. Shame on you, may the money you received without any flights be forbidden to you. Pegasus is much better than you. Even after 6 hours, you can refund and change the ticket without any deduction. I will express this on every social media platform I can reach and in my daily life.
I paid ₺5,656 for a THY TK7866 flight ticket from Istanbul to Sarajevo on 11.08.2023. I wanted to cancel the ticket 24 days before the flight, but when I asked for help from customer service, they offered me a ridiculously low amount of ₺1,100 as a refund. I do not accept this amount. There is no ru...
On April 10, 2024, I purchased a ticket from Turkish Airlines for the June 19 Trabzon to Istanbul flight. Upon payment, I realized I had mistakenly bought a ticket to Istanbul Airport instead of Sabiha Gokcen. I immediately contacted customer service within 10 minutes of purchase to cancel and reboo...
I purchased a round-trip flight ticket from Adana to Istanbul with Turkish Airlines. However, I mistakenly booked the return ticket from Istanbul Airport instead of Sabiha Gokcen Airport. I realized this mistake immediately after booking and called customer service within 5 minutes. I explained that...
I purchased round-trip tickets from Anadolu Jet for a Rize-Istanbul flight, totaling 4 tickets for ₺4,778. When I called Anadolu Jet to inquire about the cancellation fee, I was informed that the deduction would be ₺103 per person, totaling ₺207. However, when ₺103 was credited to my account, I real...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
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