I would like to voice my discontent with the customer representatives of Turkish Airlines. It can be quite frustrating when individuals reach out for help during their most joyous occasions, only to find themselves feeling upset and troubled. I want to make it clear that I have decided not to buy tickets from you, primarily because your call center staff lacks helpfulness and seems to speak without any relevance. Seeking a friendlier approach towards customers.
I bought a ticket from Turkish Airlines one month ago and have repeatedly requested a refund, yet they've completely ignored all my inquiries. Every time I contact their call center, I get nothing but vague excuses—claiming they're waiting for feedback or additional information, which I've already p...
I am deeply frustrated with Turkish Airlines customer service. I was kept on hold for 30 minutes while trying to resolve an issue that couldn’t be addressed via their mobile app or website. Despite the wait, I was repeatedly redirected to their digital platforms, which had already failed to provide ...
Before my flight with Turkish Airlines, my ticket was put on hold and I couldn't board the plane. They could only arrange a seat for a flight 8 hours later and offered an open ticket as compensation. I was informed that I could change the date of the open ticket through the call center up to 1 month...
I would like to report the poor service I experienced during my recent trip with Turkish Airlines. My flight was cancelled, and I was kept waiting for approximately four hours without clear information or proper communication from your staff. Additionally, no assistance was provided for transportati...
I attempted to change my Turkish Airlines ticket. The website displayed the option of using miles + 150 TL. I confirmed the transaction, and they charged me. However, I encountered an error message. I tried again, and they deducted another 150 TL, only to face the same error. I contacted Turkish Air...
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