I purchased my ticket for June 10 from Izmir to Van through the Turkish Airlines app using a PNR code. Due to work-related reasons, I need to cancel my ticket. However, when I try to cancel it through the app, it gives a warning saying “contact the agency.” When I call customer service, they tell me I need to go to an office and refuse to cancel the ticket over the phone. Why do I need to cancel a ticket purchased through the Turkish Airlines app via an agency? They are very helpful when it comes to selling the ticket, but when it comes to cancellation, they make it unnecessarily difficult. I simply want to cancel my ticket.
I purchased a ticket from Turkish Airlines and need to make a change, but I am unable to reach customer service. I have tried multiple times, but there is no response. I also attempted to modify my ticket through the Turkish Airlines app, but I keep getting error messages. The system does not allow...
I wanted to cancel my flight with PNR code WITP5B due to health reasons. I couldn't do it through the THY app. They told me to call customer service. When I called customer service, they said I needed to go to the sales office. In Samsun, the sales office is only located at the airport, which is a 4...
About 10 months ago, I purchased an open ticket for ₺1650 for the Izmir-Istanbul route and wanted to use it for a flight on 28.06.2024. I called the customer service center to set the date. After confirming the date, the representative informed me that I would need to pay an additional ₺1750. When I...
I have been trying to cancel my ticket for the flight from Ercan Airport to Antalya Airport, scheduled for September 27, with PNR and ticket number 2352201915060, since September 22. This ticket was sold with the claim of an uninterrupted refund if canceled 12 hours before the flight. However, the t...
I bought a ticket for two people from Turkish Airlines, and it covers both the departure and return flights. My friend couldn't catch the flight from Istanbul Airport to Gaziantep on March 9th. On March 10th, I tried to cancel the other person's ticket for my flight from Gaziantep to Istanbul (PNR: ...
Comments