I have been using Turkcell Superbox for a couple of years. However last last when I was sleeping, two messages were sent consecutively for about 45 minutes and they said I have consumed my 50 gb internet. How can it be possible? I was sleeping. Moreover this is not the first time. That happened befo...
In a place like Demetevler in Yenimahalle, Ankara, I can't get any signal or internet inside my shop. I called twice and reported the issue—they said they would provide support. However, I later received a negative response via message. I'm a Platinum customer and have been using Turkcell for years,...
My Turkcell e-SIM problem has not been resolved despite purchasing it twice. So, is there no authorized person who can sincerely examine it and find out what the problem is? I have called you many times, everyone talks differently, I call Information and Communication Technologies Authority and they...
As a long-time Turkcell subscriber, I recently visited a Turkcell store to switch from a physical SIM card to an e-SIM. To my surprise, I was charged ₺500 for this extremely simple process. Out of curiosity, I checked the fees for the same service at Vodafone and Türk Telekom—both charge only about ...
Through the Turkcell GNC app, I logged in every day, collected one star daily, and at the end of the month, received 3 super stars in exchange for 30 regular stars. Since the beginning of January, I had been collecting super stars and was supposed to win AirPods 3rd Generation headphones today. Howe...
Dear Sir/Madam, In June 2024, I submitted a mobile signature application through Turkcell’s online customer service. During the process, I was informed that a 128K SIM card was required, and I was directed to a branch. Accordingly, I visited the branch and replaced my SIM card with a 128K version as...
For foreigners who will spend time in Turkey and need a GSM operator for internet, stay away from Turkcell Superbox. In case of an error or when you need help, it’s nearly impossible to reach them or get proper support. They promise one thing and do the opposite, and the only response you’ll hear is...
I was charged ₺5600 for my Turkcell postpaid line for the month of June, and upon inquiry, I was told this unusually high bill was due to the activation of the TYG Avantaj package. However, I had already requested the cancellation of this package during a previous activation, and the cancellation wa...
The new line I bought for my 8-year-old child's smart watch was used, supposedly a line that had been disconnected a year ago. Not only do they fail to mention this, they also claim the new number they'll give me is a number that has been previously disconnected. Strangers are calling my child, and ...
I have never seen such a terrible mobile operator like Turkcell in my life. When I found out that my contract would end on July 10, 2025, I called cus...
I purchased a phone in installments from Turkcell Pasaj. However, I lost my job and couldn’t make the payments. Even though three months have passed, Turkcell has not transferred my debt to a collection agency. During this time, my debt increased from ₺21,000 to ₺31,000. What’s more frustrating is t...
You sold me the Samsung S25 Ultra with the claim that the selfie stick works via Bluetooth, but after receiving it, I found out it doesn’t even have Bluetooth. This was clearly a misleading sale and false information. You also said it would be fixed with a software update, but that turned out to be ...
Mr. M***** from the Turkcell Communication Center called our company and informed us that our contract was about to expire. He then directed the sales representative, M**** E****, to assist us with a new commitment and provided details. We agreed that our invoices, which were around ₺3,000, would in...
There is no way I exceeded my internet usage during the specified dates. Unlike in the past, I did not receive any warning messages about my remaining data balance. During those days, I was either at home or at work, both of which have stable Wi-Fi connections, so I had no reason to use mobile data....
In my May and June bills from Turkcell for my line, I was charged amounts beyond the agreed commitment of ₺410. When I contacted the company, they claimed that the additional charges were due to a game purchased from the Google Play Store. Despite speaking with five different customer service repres...
I recently switched my line to Turkcell, expecting improved service, but I quickly encountered problems with voice quality. The sound quality was so poor that I struggled to have a proper conversation, which was both surprising and disappointing, especially given Turkcell's reputation. I reached out...
I live in Tokat/Turhal, right in the city center. However, neither Instagram nor Youtube.com works with my Turkcell line. I have to wait 2 minutes for the page to open. It has become almost impossible to watch videos, send messages or even use the internet. Unbelievable, but I even had a hard time a...
On June 18, 2025, after my internet connection was cut off, a technician directed by Turkcell replaced my modem with a Wi-Fi 6 model for an additional fee, but he stated that the real issue could only be resolved by changing the cable. Despite calling Turkcell multiple times, it wasn’t until June 25...
On Wednesday, June 25, 2025, I completed the necessary steps through a web browser to transfer my number from Türk Telekom to Turkcell. In the subscriber preferences section, I only checked the box stating “Do not send promotional announcements about advantageous services and tariffs from Turkcell.”...
For ten days, I experienced network issues with the Turkcell operator at my workplace and reported the problem to them. I waited patiently for a few days, hoping it would be resolved, but nothing changed. As a result, I urgently switched to another operator and informed Turkcell about this. Despite ...
"Thank you to the Turkcell solution center, we have resolved our issue."
After my contract with another operator ended, I wanted to give Turkcell a try since I often work in areas far from city centers and thought it might ...
I have been using Turkcell for my internet service, but after relocating to my new address, they did not activate my connection. It’s been 25 days, and I’m still waiting for my internet to be set up at home. I reached out to customer service several times, and every time I received the same response...
I bought a new line from Turkcell for my 7 year old son with the smart kid tariff. Then we couldn’t use the line because the smart watch was broken, but we plugged it into the sim card slot of a mobile phone so that the line wouldn’t be lost, and a lump sum tax payment was taken for the line. We com...
