In a place like Demetevler in Yenimahalle, Ankara, I can't get any signal or internet inside my shop. I called twice and reported the issue—they said they would provide support. However, I later received a negative response via message. I'm a Platinum customer and have been using Turkcell for years, but I’m now considering switching providers. Due to my work, I need my phone and internet to be active at all times. I expect assistance and a proper solution.
I've been without internet for a whole week, and I live right in the heart of Istanbul. I’m really confused about why the modem box from Turkcell isn’t functioning properly. I invest a significant amount every month for this service, but I’m not getting what I expected in return. Reaching out to cus...
For about two weeks, I have been applying for Turkcell fiber infrastructure installation at my address on 2753rd Street, Erenler Neighborhood, but despite submitting multiple requests, I have received no results. When I checked on Turkcell’s own website, I saw that fiber infrastructure is available ...
For the past six months, my phone hasn’t had any signal anywhere—neither at home nor outside—even though I’m in the heart of Istanbul and using Turkcell. I suspect something happened to a nearby cell tower and it hasn’t been replaced since. Everyone I talk to is experiencing the same issue. It’s inc...
Hello. I reside in the AFAD TOKİ residences in the Abazlı neighborhood of Bala district, Ankara. Previously, I used Türk Telekom, but due to poor reception, I switched to Turkcell. Unfortunately, Turkcell's signal is even worse, and the reception issue persists. I have lodged numerous complaints in ...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
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