"Thank you"
I have been a Turkcell Platinum subscriber for about one year and my line w...ith the number 5389109*** is defined with an automatic payment order from m
"Mr. Fatih from Turkcell Customer Service solved my problem and processed a refund. I thank him for his attention and care."
I purchased my Turkcell mobile line from the Aydoğanlar İletişim dealer in ...Tarsus under a contract with a commitment plan. However, on March 12, 2026,
I am currently using the “Büyük Festival 40 GB” plan on my Turkcell line ending in 0532*******, and my contract is set t...o expire on April 9. Even though I am now in the final month of my contract, I have not been contacted by Turkcell with any new or competitive offer, nor have I received any reaso
About two months ago, I switched my mobile line to Turkcell, and since that day I have been experiencing constant signal... issues and interruptions. I currently live in Adana, work in Yenice (Mersin), and I am presently in my hometown of Ağrı. In all three of these locations, my line does not provide
For the past two years, Turkcell has been charging high monthly fees for poor-quality service, bad communication, and un...reliable internet, yet they have not found a solution to this issue. The speed test results I get using mobile data in the Karşıyaka Aksoy neighborhood are as poor as shown in the
I recently transferred my line to Turkcell from the Pendik Esenyalı branch. During the application, I repeatedly asked t...he staff whether both 10 GB and the extra 10 GB in the GNC 10 GB + 10 GB package could be used for social media, and I was clearly told that both would be usable on social media. T
The contract for my Turkcell postpaid line ended on March 9, 2026. On March 10, 2026, I called customer service and requ...ested that my line be converted to a prepaid plan. However, the customer representative named H** (employee ID 90106383)** repeatedly refused my request, even though I clearly sta
"My review and complaint were examined. It was concluded that the customer representative was at fault, thank you."
On March 9, 2026, between 10:22 p.m. and 11:07 p.m., I had a phone conversa...tion with a Turkcell customer service representative, Ms. T**. My previous
I am a Turkcell mobile line user residing in Istanbul, Sultanbeyli, Ahmet Yesevi neighborhood, and for the last 3–4 mont...hs the reception quality in our area has been extremely poor. Almost all Turkcell users around me are experiencing the same problem. Despite being in the city center, we cannot tal
When I tried to purchase an add-on package for my Turkcell line through the Digital Operator app, I noticed an extreme p...rice increase in add-on packages since the date my bill was updated. Packages that were previously around $6 are now priced at approximately $19. This nearly 200% increase makes m
Since February 13, 2026, I have been waiting for my Turkcell SIM card, which I requested through number portability, to ...be delivered by Kuryenet. Even though two delivery appointments were scheduled over the past week, I received messages both times stating, “Delivery could not be completed because
I have been experiencing constant high ping problems with my Turkcell Superbox internet service in Ankara Çankaya. The p...ing is always high and this affects my internet use negatively at all times, especially when I need a stable connection. Despite reporting this issue to Turkcell customer service,
"I especially thank Ms. Almina for getting in touch with me and solving the problem."
Around 26 December 2025, I was called by Turkcell customer service regardin...g my prepaid line with the number 5064040***. During this call, I was infor
Since switching to Turkcell, I have not been receiving proper service in the Bosna Hersek neighborhood of Konya. I am ex...periencing constant signal issues and slow internet speeds, and most of the time I cannot access the internet at all. My line is a postpaid plan, and I most recently paid a $15 bi
We have been a long-time corporate customer of Turkcell. We purchased the Superbox internet service with a one-year cont...ract commitment. However, after the service was installed, we discovered that there are serious coverage and signal direction issues in our area. We reported the issue to our corpo
"Thank you for the solution"
I have been a Turkcell customer since 2009. The end date of my current comm...itment was 10.01.2026, and on 01.01.2026 I submitted a commitment renewal a
I am the user of the individual postpaid line with the number 0532 747 92 ** under Turkcell. In the January 2026 and Feb...ruary 2026 billing periods, internet usage charges that do not match my usage habits and that are unusual and inexplicable have appeared on my bill. Based on these charges, additio
On September 26, 2025, I purchased a Crocus Magnetic 10,000 mAh power bank from the Turkcell store in Kırklareli Merkez.... About 3–4 weeks after the purchase, the power bank stopped working, so I returned it to the same Turkcell store. After a long inspection process, I was informed that the product w
I have been a Turkcell customer for many years and have always paid my bills on time. I am currently using the Mega+Bol ...20 GB plan, and my contract has 27 days remaining. Before my contract ends, the lowest new plan being offered to me is 30 GB at a monthly price of approximately $26. However, I see
I was previously a Turkcell customer and decided to return to Turkcell again. I called customer service and purchased a ...contracted mobile plan. The plan I was sold included 30 GB of internet, 3,000 minutes, and 250 SMS. During the call, I was clearly told that this plan also included an additional 5
"You sent a message saying you'd get in touch, but you didn't. Is your line also not working, or what?"
Based on Turkcell’s advertisements claiming to provide “coverage everywhere... in Turkey,” I switched my mobile line to Turkcell before starting universi
I am a Turkcell mobile line user residing at the address Balıkesir. For about a week, the signal strength in this area h...as become extremely weak. Inside my home and in the immediate surroundings, my phone calls either do not take place in a stable way or are frequently cut off. Mobile internet most
Even though the commitment period for my Turkcell Superbox 200 GB subscription, linked to the phone number 535 360 8945,... ended in November, I did not receive any notification, message, or warning informing me that my contract was about to expire. Because of this, I was not aware that my commitment h
Today at around 3 p.m., I accepted a 12‑month subscription offered to me in a phone call from Turkcell for my iPhone 12 ...postpaid line. A few hours later, at around 8 p.m. on the same day, I decided to cancel this subscription because I found a more suitable offer from another operator and I had only
