Turkcell Data Charge Dispute – Please Verify
There is no way I exceeded my internet usage during the specified dates. Unlike in the past, I did not receive any warning messages about my remaining data balance. During those days, I was either at home or at work, both of which have stable Wi-Fi connections, so I had no reason to use mobile data. I’ve been a loyal Turkcell customer for years, but I’m genuinely exhausted by these ongoing billing issues. I contacted your customer service, yet the problem is still unresolved. It feels like there’s a conflict of interest, with little to no real support for customers. I do not accept this charge and request a detailed report showing exactly when and where the internet was used—hour by hour, day by day—sent to my email. This is my right as a consumer. I never received a single notification saying I exceeded my data package. I refuse to pay for data I didn’t use. If necessary, you may cancel my line. These repeated errors are unacceptable. And during major emergencies like earthquakes or floods, we still experience connection problems. We, the users, keep paying the price, yet receive unreliable service in return.
Progress
In the last three months (June, July, and August), I have experienced a significant increase in my bill amount on my Turkcell postpaid line. Even though my internet usage had not run out, it appeared as if it had, and they continuously charged me for additional 1 GB packages, resulting in approximately 300 TL extra charges on each bill. However, I use Wi-Fi both at my workplace and at home, so it is impossible for my mobile internet to be depleted. Also, while I used to receive a warning SMS when my internet package was about to run out, I have not received any such notification in the past three months.
I have called customer service multiple times, and they told me that the internet was used by me and that warning messages should have been sent. However, I did not receive any warning SMS. I have experienced similar issues before and was forced to pay the extra charges.
I consider such practices to be similar to fraud, and I no longer want to be a victim. I request that all excess internet charges collected from me be refunded or deducted from my future bills. Additionally, I want an explanation as to why the warning SMS messages were not sent and for this grievance to be resolved.
Hello Ms. Huriye, We tried to reach you twice on 04.07.2025 but were unable to contact you. You can use the Turkcell app for any needs you may have regarding our products and services. Best regards, Turkcell
You care so little about your subscribers' complaints that you don't even bother to respond, thinking 'they'll have to use us anyway.' You are a disgusting brand, a helpless brand that can't stand behind the service you provide. Unfortunately, yes, we have to use you, but I hope those unfairly issued bills you send will come back to haunt you! How can you force me to pay for a service I haven't used? I still haven't paid my phone bill and my phone has been cut off, and I still haven't received any response from you—no solution, no apology. I won't reactivate my phone until you call me. You will have to call me, you will be forced to call me. Damn it!
