I bought a new line from Turkcell for my 7 year old son with the smart kid tariff. Then we couldn’t use the line because the smart watch was broken, but we plugged it into the sim card slot of a mobile phone so that the line wouldn’t be lost, and a lump sum tax payment was taken for the line. We complained about this but they said there was nothing to do, a lump sum tax was taken, so we said let it be paid anyway and returned the broken smart watch and didn’t get a new one. In the following process, we learned that the contract had ended after 1 year and the tariff was continuing again at a price without a discount. When we talked to Turkcell about this, they said a message was sent to the relevant line and a notification was made. I am the legal owner of the line and my main number is registered. Are you informing my 7 year old child that the contract has ended? I am complaining about this situation. I was not informed in advance, you didn’t warn me, I don’t accept it, what you are doing is fraud. When I said that they didn’t even take my words seriously, they closed the issue by saying “we informed you”. They have terrible customer representatives and I am very uncomfortable with this situation. They are literally committing fraud by taking advantage of system vulnerabilities.
I have had a disappointing experience with Turkcell, which I now regret. My daughter’s smartwatch has been broken for months and was not in use, yet I discovered that I was billed ₺320 instead of the monthly ₺65 payment. Since the watch was broken, my daughter, in her childlike curiosity, connected ...
Hello; I bought a monthly package of ₺90 from Turkcell for my child's smartwatch in August and paid ₺92.20 for the first month. When I wanted to switch to the ₺60 annual commitment campaign for September, I saw that the September bill was ₺283. I first called 532, but the system got stuck. It stated...
The new line I bought for my 8-year-old child's smart watch was used, supposedly a line that had been disconnected a year ago. Not only do they fail to mention this, they also claim the new number they'll give me is a number that has been previously disconnected. Strangers are calling my child, and ...
Turkcell claimed that it was never stated I would only pay ₺92 without mentioning the new line fee. They also said the line was registered as a child line, which could be canceled anytime without any fees. It has been a month now, and I want to cancel my line, but I am being charged for a new line f...
On March 20, 2024, I opened the Turkcell app to pay my bill and was shocked to see a notification that my contract had expired. The bill details showed that my ₺61 smartwatch plan had been charged ₺442 in early termination fees. I had not canceled or terminated my contract. In fact, I had not been ...
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