Tukcell Superbox Consuming Too Much Internet

July 28, 2025 11:12 AM10

I have been using Turkcell Superbox for a couple of years. However last last when I was sleeping, two messages were sent consecutively for about 45 minutes and they said I have consumed my 50 gb internet. How can it be possible? I was sleeping. Moreover this is not the first time. That happened before but I didn't care much. There are tons of complaints about this situation. Somebody said their 400gb internet consumed in just one night! There is definitely a systemic problem. I ask for contacting with me and solving this problem immediately.

July 30, 2025 12:50 PM (2 days after complaint)

Hello Ms. Meryem, The review of your request dated 28.07.2025 has been completed and you were informed about the matter on 29.07.2025. You can use the Turkcell app for any needs you may have regarding our products and services. Best regards, Turkcell

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