Mr. M***** from the Turkcell Communication Center called our company and informed us that our contract was about to expire. He then directed the sales representative, M**** E****, to assist us with a new commitment and provided details. We agreed that our invoices, which were around ₺3,000, would increase to approximately ₺5,000. However, our first bill came in at ₺12,000. On April 15, we were advised to cancel 5 lines and purchase 5 new ones, along with an extra Superbox, in order to benefit from a discount. Our 6 GB lines were downgraded to 2 GB without our knowledge or consent. All line details and the invoice amount were altered without our approval, resulting in a significantly higher bill. Later, Ms. G**** from the Turkcell Communication Center called and said we had no active commitment. When we contacted Ms. M****, she claimed we did have a commitment and that it was showing up late in the system. However, the invoice issued on June 12 confirmed that no commitment was in place. Despite purchasing 5 new lines on April 30, we discovered with the June 12 invoice that the old lines hadn’t been canceled and the commitment hadn’t been activated. We were sold an extra modem and 5 lines but didn’t receive the promised discount. We ended up paying four times our regular bill. We first reached out to Ms. M****, who promised in ten separate calls to respond within 1, 3, or 7 days, or within a week—but she never got back to us. We reported the issue to Ms. G**** as well, who also promised to follow up the same day, within 3 days, and then within a week, but again, there was no response. Instead of resolving the issue, we were told, “You can complain wherever you want.” Throughout this process, we felt like we were dealing not with a corporate company but with a neighborhood convenience store. I am filing a complaint against M**** E****, who acted like the owner of Turkcell and refused to correct his mistake, and against Ms. G****, who stalled us with no resolution. I also found the tone used against us as complainants to be inappropriate. We will take this matter to the Consumer Arbitration Board. A new invoice is due in a few days, but no one has contacted us about the amount. There is a clear disconnect between what was promised and what was delivered. Turkcell is leaving customers at the mercy of its dealers and misleading statements in the name of contract renewal.
Turkcell Superonline called me about home internet service. They deactivated my old modem and sent a new one. A customer representative named M******* A**** told me to pay the final invoice from my previous provider and send it to them as a PDF. I did exactly that, and they told me Turkcell would no...
I was using the Turkcell Superbox 200 GB package. About five months ago, I was informed of a ₺12,000 penalty, which I paid. After making the payment, I contacted customer service and was told that all my debts had been cleared. However, today I received another penalty message for ₺2,800, with no ex...
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
In December 2022, Turkcell Corporate sent a field team to renew our contracts, promising X reductions if we subscribed to ten lines, each with its own quota. Despite our lack of necessity, they persuaded us and agreed to a payment of roughly ₺900. However, in January 2023, we received a bill for alm...
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